On-Site Senior SOC Operations Lead

Archer; Saline (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Archer, in partnership with Oracle, seeks a Security Operations Center Analyst to own the local SOC readiness in Saline, MI. This on-site role focuses on alarm monitoring, camera verification, incident logging, and escalation, coordinating with GSOC and site partners to maintain continuous operations.

The analyst will translate SOPs into runbooks, develop training, and drive improvements across the SOC. Strong documentation, incident response, and cross-functional collaboration are essential to

Qualifications

• Seven or more years of relevant experience in physical security operations (SOC, local alarm center, or enterprise security tech).
• Hands-on experience with access-control, video-management, alarm-monitoring, and incident-management workflows. Lenel and Milestone preferred.
• Ability to create, improve, and use runbooks, alarm response procedures, escalation guides, and training materials.
• Experience diagnosing or coordinating resolution of monitoring, camera, access-control, network, or system-integration issues in a live environment.
• Strong incident documentation, analytical, communication, vendor-coordination, and cross-functional project skills.
• Must be able to work on-site in Saline, MI and support 24/7 operations.

Responsibilities

• Own the local SOC operating model for Shackelford, including alarm monitoring, camera verification, dispatch coordination, incident logging, shift handoffs, and escalation paths.
• Translate GSOC SOPs, Alarm Master Matrix requirements, site post orders, and local operating needs into runbooks, job aids, and response workflows.
• Standardize the investigation, documentation, and escalation of alarms and incidents so actions are timely, consistent, and traceable across shifts.
• Maintain local readiness for Lenel access-control alarms, Milestone video monitoring and retrieval, communication tools, and degraded-mode procedures when systems or connectivity are impaired.
• Coordinate with GSOC, Security Systems, Data Center Operations, construction, IT/network teams, vendors to diagnose monitoring gaps, restore service, and close recurring break/fix issues.
• Develop and maintain practical training plans, access readiness, and competency checks for SOC operators and contracted staff; provide functional guidance without direct supervisory authority.
• Analyze alarm, incident, outage, response-time, and quality data; establish meaningful performance measures and recommend corrective actions and process improvements.
• Maintain audit-ready SOC documentation, including shift logs, incident records, escalation guides, operating procedures, training materials, outage playbooks, and after-action follow-up.
• Serve as the local escalation point for SOC process and systems issues; escalate material risk and unresolved service failures through GPS/GSOC paths.
• Support GPS investigations by preserving, locating, and documenting relevant video, alarm, and access-control information.

Skills

Seven or more years of relevant

Access-control workflows

Incident documentation

Education

Bachelor's degree in security, criminal justice, engineering, information systems, or related discipline

Tools

Lenel

Milestone

Job description

Archer, in partnership with Oracle, seeks a Security Operations Center Analyst to own the local SOC readiness in Saline, MI. This on-site role focuses on alarm monitoring, camera verification, incident logging, and escalation, coordinating with GSOC and site partners to maintain continuous operations.

The analyst will translate SOPs into runbooks, develop training, and drive improvements across the SOC. Strong documentation, incident response, and cross-functional collaboration are essential to