On-Site Senior Customer Solutions Lead

Genuine Parts Company; Illinois; On-site; USD 42,000 - 66,000; Full time

Job summary

Genuine Parts Company seeks an Inside Sales professional to determine customer needs, place orders, and support sales goals. The role requires working primarily at customer locations, delivering guidance and ensuring error-free transactions while mentoring junior staff.

The position emphasizes customer service, effective communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 5+ years of related experience or an equivalent combination.

Responsibilities

• Responds to customer inquiries, provides quotes and takes orders via telephone, fax, email, electronic methods or walk-in.
• Maintains inventory levels for Consignment customers.
• Sours products from branch, DC, or supplier inventories and negotiates pricing to maximize gross profit.
• Promotes products to existing customers and expedites backorders.
• Mentors lower-level employees and may act as subject matter expert on multiple products.

Skills

Customer service

Communication

Multi-tasking

Time management

Attention to detail

Computer skills

Driving record

Education

High School Diploma or GED

Job description

Genuine Parts Company seeks an Inside Sales professional to determine customer needs, place orders, and support sales goals. The role requires working primarily at customer locations, delivering guidance and ensuring error-free transactions while mentoring junior staff.

The position emphasizes customer service, effective communication, and the ability to manage multiple tasks in a fast-paced environment.