On-Site SecureView Support Tech (Tier 1-2)

NexGen Data Systems; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Premium health insurance

Disability plans

401(k) match

Training & development

Paid time off

Job summary

NexGen Data Systems is seeking three on-site SecureView Tier 1-2 Support Specialists to provide direct user, terminal, access, connectivity, and operational support for the DLA SecureView environment in Columbus, Ohio. The role supports end-user terminals, ServiceNow tickets, and coordination across security and network teams.

Required qualifications include active DoD clearance, six years of IT support experience, and hands-on expertise with workstations, CAC readers, VPN, and enterprise

Qualifications

• Minimum six years of progressive information processing or information technology support experience.
• At least three years supporting enterprise hardware and software.
• Hands-on experience installing, troubleshooting, diagnosing, and training customers on hardware and software.
• Experience supporting workstations, CAC readers, wireless access points, VPN connectivity, user accounts, passwords, peripherals, and enterprise ticketing systems.
• Experience documenting, updating, escalating, and closing user-support incidents in ServiceNow.

Responsibilities

• Provide on-site Tier 1 and Tier 2 support for SecureView users and end-user terminals.
• Install, configure, test, and troubleshoot SecureView workstations, CAC readers, wireless access points, and peripherals.
• Respond to ServiceNow incidents, tickets, tasks, and user-support requests.
• Escalate complex OS, infrastructure, network, or security issues to Tier 3 personnel.
• Maintain accurate ServiceNow notes, troubleshooting records, and user communications.

Skills

Customer service

CAC authentication

VPN connectivity

ServiceNow

On-site hardware support

Network troubleshooting

Tools

ServiceNow

CAC readers

Remote access tools

Job description

NexGen Data Systems is seeking three on-site SecureView Tier 1-2 Support Specialists to provide direct user, terminal, access, connectivity, and operational support for the DLA SecureView environment in Columbus, Ohio. The role supports end-user terminals, ServiceNow tickets, and coordination across security and network teams.

Required qualifications include active DoD clearance, six years of IT support experience, and hands-on expertise with workstations, CAC readers, VPN, and enterprise