On-Site Resident Services & Community Programs Coordinator

Easthampton Housing Authority; Easthampton (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Easthampton Housing Authority is hiring a Resident Services Coordinator to promote health, wellness, and community-building initiatives for residents of elderly, disabled, and family housing in Easthampton, MA.

The role reports to the Executive Director and is on-site, non-exempt, 30–35 hours/week, with a schedule 9:00 a.m.–4:00 p.m., Monday–Friday. Collaborative, mission-driven environment with a focus on resident well-being.

Qualifications

• Bachelor’s degree in social work, psychology, human services, or a related field; at least one year of experience with people from diverse socioeconomic backgrounds; or at least three years in community development or service coordination.
• Certification or demonstrated experience providing service coordination; tenant-services coordination experience is helpful.
• Experience working with low-income individuals and families and knowledge of their daily realities.
• Knowledge of Massachusetts public housing programs, Fair Housing requirements, 760 CMR, EOHLC regulations, and local board policies is preferred.
• Knowledge of Easthampton programs and resources is strongly preferred.
• Strong verbal, written, interpersonal, interviewing, mediation, and presentation skills.
• Computer and technology proficiency; program-evaluation and grant-acquisition experience preferred.

Responsibilities

• Plan, manage, and provide resident services to Easthampton Housing Authority tenants under the direction of the Executive Director.
• Welcome new residents, maintain contact with existing residents, explain the RSC program, and conduct move-in and annual assessments to identify needs.
• Develop and maintain networks and referral partnerships with social, clinical, human-service, and community agencies.
• Provide case management, assessments, referrals, monitoring, and follow-up for needs including housekeeping, budgeting, self-sufficiency, transportation, and lease compliance.
• Develop action plans with resident goals and monitoring methods; refer residents for mental health or other services when appropriate.
• Support residents in meeting lease obligations and maintaining units and community standards.
• Provide limited crisis management and coordinate with external agencies; submit written follow-up.
• Mediate tenant disputes using problem-solving and written agreements.
• Develop, coordinate, implement, monitor, and evaluate social, educational, health and wellness, recreational, resident-relations, and community-building programs.
• Facilitate resident meetings and assist Easthampton Tenant Organization with planning and communications.
• Establish relationships with Easthampton Police Department, Council on Aging, and other city departments; monitor programs delivered by outside agencies for compliance.
• Prepare and distribute a monthly resident newsletter and other materials; track program outcomes and required reports.
• Identify, pursue, acquire, and track grants supporting resident programming.
• Attend meetings, seminars, and trainings; work on-site with regular attendance.
• Perform other duties as required by the Executive Director.

Skills

Strong verbal communication

Strong written communication

Interpersonal skills

Mediation

Presentation skills

Ability to work independently

Grant-acquisition experience

Computer and technology proficiency

Education

Bachelor’s degree in social work, psychology, human services, or a related field

Experience with diverse socioeconomic backgrounds / community development

Tools

Computer literacy

Job description

Easthampton Housing Authority is hiring a Resident Services Coordinator to promote health, wellness, and community-building initiatives for residents of elderly, disabled, and family housing in Easthampton, MA.

The role reports to the Executive Director and is on-site, non-exempt, 30–35 hours/week, with a schedule 9:00 a.m.–4:00 p.m., Monday–Friday. Collaborative, mission-driven environment with a focus on resident well-being.