On-Site Receptionist for Public Service Agency

Commonwealth of Massachusetts; Boston (MA); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

The Commonwealth of Massachusetts seeks a dynamic receptionist to support the Massachusetts Commission Against Discrimination (MCAD). You will answer calls, greet visitors, process mail and complaints, and enter data into CCMS with attention to accuracy and service quality.

On-site five days a week, you will collaborate with staff to ensure smooth front-desk operations and compliance with agency procedures, contributing to a respectful, efficient public service environment.

Qualifications

• Knowledge of English including spelling, word meaning, and usage.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Experience using database programs.
• Ability to use Zoom or Teams for virtual meetings.
• Demonstrated ability to work remotely.

Responsibilities

• Answer the agency’s main switchboard, route calls, and provide information on procedures.
• Prepare and mail correspondence; serve complaints; process inquiries in CCMS.
• Greet visitors and maintain a professional reception area.
• Assist teammates with related duties as needed.
• Enter complaints into CCMS and compile information for reports.

Skills

English language

Microsoft Word

Microsoft Outlook

Microsoft Excel

Database programs

Zoom or Teams

Remote work

Understanding laws/policies

Education

Associate’s degree in business administration

Job description

The Commonwealth of Massachusetts seeks a dynamic receptionist to support the Massachusetts Commission Against Discrimination (MCAD). You will answer calls, greet visitors, process mail and complaints, and enter data into CCMS with attention to accuracy and service quality.

On-site five days a week, you will collaborate with staff to ensure smooth front-desk operations and compliance with agency procedures, contributing to a respectful, efficient public service environment.