On-Site Public Service Receptionist & Admin

Massachusetts Department of Public Health; Boston (MA); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

Massachusetts Commission Against Discrimination seeks a reliable receptionist to manage calls, greet visitors, and handle CCMS entries in a busy on-site environment.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to work remotely when needed. You will process correspondence, distribute mail, and support staff with administrative tasks in a professional setting.

Qualifications

• Two years of full-time administrative experience or equivalent.
• Proficiency with Microsoft Word, Outlook and Excel.
• Experience with database programs.
• Ability to use Zoom or Teams for meetings.
• Demonstrated ability to work remotely.
• Knowledge of agency procedures and records management.
• Strong communication and organizational skills.

Responsibilities

• Answers the agency’s main switchboard, routes calls and requests for case status.
• Composes, serves, and files correspondence and documents with CCMS.
• Greets visitors and maintains an orderly, professional reception area.
• Provides backup support to team members as needed.
• Maintains updated information sheets for distribution.
• Follows front desk protocols and escalates as required.
• Receives and distributes mail, memoranda and packages.
• Reviews and enters complaints into CCMS as assigned.
• Operates standard office equipment with basic training.
• Compiles statistical information for agency reports.

Skills

English proficiency

MS Office

Database skills

Zoom/Teams

Remote work

Record keeping

Communication skills

Education

Two years admin experience

AA/AS in business admin (substitution)

Tools

CCMS

Job description

Massachusetts Commission Against Discrimination seeks a reliable receptionist to manage calls, greet visitors, and handle CCMS entries in a busy on-site environment.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to work remotely when needed. You will process correspondence, distribute mail, and support staff with administrative tasks in a professional setting.