On-Site Quality Control Analyst - Audit & Process Improvement

Capitol Bridge Puerto Rico Llc; Isabela (PR); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401K Retirement plan

Vacation Leave

Sick Leave

Employee Assistance Program

Paid Training

Paid Holidays

Job summary

Capitol Bridge Puerto Rico seeks an on-site Quality Control Analyst for our Isabela site at 699 Industrial Avenue, Isabela PR 00662. The role audits CMS/IDRE and CTS cases, documents findings, and supports continuous improvement. Training is provided, with a competitive benefits package including health, life insurance, and a 401K plan.

You will report to QA leadership and work with QA teams to meet CTQ standards and ensure high-quality outcomes for our processes.

Qualifications

• Lean Six Sigma Yellow Belt preferred.
• Experience with a Content Management System (CMS).
• 2+ years in Quality Assurance/Quality Control or auditing in an operations environment.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Audit cases and profiles in CMS/IDRE and CTS against project CTQs, SOPs, and Quality Management standards.
• Validate accuracy, completeness, and compliance of documentation.
• Record audit findings clearly with defect type/classification and supporting details.
• Communicate audit outcomes and trends to QA/QC teams and leadership.
• Compile, track, and analyze audit data to identify trends and improvement needs.
• Participate in calibration efforts to ensure consistent scoring and CTQ alignment.
• Promote quality ownership and deliver constructive feedback to improve first-pass quality.
• Engage in continuous improvement activities and adapt to evolving guidance and CTQs.

Skills

CMS experience

QA/QC auditing

Lean Six Sigma Yellow Belt

Office 365 proficiency

Job description

Capitol Bridge Puerto Rico seeks an on-site Quality Control Analyst for our Isabela site at 699 Industrial Avenue, Isabela PR 00662. The role audits CMS/IDRE and CTS cases, documents findings, and supports continuous improvement. Training is provided, with a competitive benefits package including health, life insurance, and a 401K plan.

You will report to QA leadership and work with QA teams to meet CTQ standards and ensure high-quality outcomes for our processes.