Arbitration Quality Assurance Analyst

Capitol Bridge Puerto Rico; Isabela (PR); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid holidays

401K employer matching

PTO (Sick and Vacation)

Career growth opportunities

Job summary

Capitol Bridge Puerto Rico in Isabella, PR is seeking a quality reviewer to assess arbitration cases and related documents against approved standards. You will apply the checklist, document findings, and confirm corrections within the system.

Join a team that values accuracy, collaboration, and compliance, with opportunities for calibration participation, issue escalation, and ongoing professional growth within a supportive leadership structure.

Qualifications

• Experience reviewing complex written case decisions or regulated documentation.
• Strong attention to detail and ability to explain findings neutrally and clearly.
• Attorney credentials to be specified for credentials-based reviews.

Responsibilities

• Perform assigned quality reviews using the approved checklist and sampling or risk rules.
• Record clear findings, evidence, and required corrections in the designated system.
• Return work through the defined correction path and verify corrections when assigned.
• Participate in calibration and report recurring defects or unclear standards.
• Escalate potential compliance issues without making unauthorized closeout or payment decisions.

Skills

Experience reviewing complex written

Attention to detail

Explain findings neutrally

Job description

Capitol Bridge Puerto Rico in Isabella, PR is seeking a quality reviewer to assess arbitration cases and related documents against approved standards. You will apply the checklist, document findings, and confirm corrections within the system.

Join a team that values accuracy, collaboration, and compliance, with opportunities for calibration participation, issue escalation, and ongoing professional growth within a supportive leadership structure.