On-Site Program & National Test Center Coordinator — Guam

University of Maryland Global Campus; Guam; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Generous time off

Health coverage

Retirement stipend

Tuition remission

Moving allowance

Life/AD&D and LTD insurance

Job summary

University of Maryland Global Campus (UMGC) Asia seeks a Program and National Test Center Coordinator on Naval Base Guam to oversee academic, testing, and outreach functions. You will engage with students, faculty, and military partners, supporting hybrid classes, testing services, and events at site(s).

The role requires strong customer service, CRM proficiency, and collaboration with Site Leads, Education Services Officers, and staff. Evening/weekend duties and travel may be required.

Qualifications

• Bachelor's Degree from a U.S. regionally accredited institution or foreign degree equivalent.
• Background in customer service.
• Ability to work in a fast-paced and complex environment with attention to detail.
• Possess basic office management and clerical skills.
• Effective written and verbal communication skills.
• Good interpersonal skills.
• Must pass background check and meet ILS requirements.

Responsibilities

• Provide students with superior customer service as an advocate and advisor throughout the academic cycle.
• Promote UMGC services including hybrid classes and testing services at site(s).
• Maintain offices and test centers per test agency standards.
• Maintain CRM proficiency including Salesforce and PeopleSoft.
• Document student contact in CRM and schedule follow-ups.
• Provide daily customer service in person and via phone, email, and video.

Skills

Customer service

Fast-paced work

Written & verbal communication

Interpersonal skills

Office management basics

Education

Bachelor's Degree

Tools

Salesforce

PeopleSoft

Job description

University of Maryland Global Campus (UMGC) Asia seeks a Program and National Test Center Coordinator on Naval Base Guam to oversee academic, testing, and outreach functions. You will engage with students, faculty, and military partners, supporting hybrid classes, testing services, and events at site(s).

The role requires strong customer service, CRM proficiency, and collaboration with Site Leads, Education Services Officers, and staff. Evening/weekend duties and travel may be required.