On-site Program & National Test Center Coordinator

Maryland Connect; Guam; On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Generous time off

Comprehensive health coverage

Tuition remission

Moving allowance

Job summary

University of Maryland Global Campus (UMGC Asia) seeks a Program and National Test Center Coordinator at Naval Base Guam, with potential coverage at Andersen AFB and Camp Blaz. The role focuses on on-site academic support, testing services, and community relations for military-connected students.

Responsibilities include customer service, outreach events, and coordination with the Site Lead/Assistant Director, ensuring CRM data integrity and successful class enrollments.

Qualifications

• Bachelor’s degree from a U.S. regionally accredited institution or foreign degree equivalent.
• Background in customer service.
• Able to work in a fast-paced and complex environment with accurate attention to detail.
• Possess basic office management and clerical skills.
• Effective written and verbal communication skills.
• Good interpersonal skills.
• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

Responsibilities

• Provide students with superior customer service as an advocate and advisor throughout the academic cycle.
• Promote and support localized UMGC services including hybrid classes, testing services and events.
• Maintain offices and testing centers to standard.
• Maintain CRM systems (Salesforce, Peoplesoft, etc.) access and data entry.
• Document student contacts and schedule follow-up activities.
• Provide daily customer service in person and via phone, email, CRM, and video.

Skills

Customer service

Attention to detail

Communication

Interpersonal skills

Education

Bachelor’s degree

Job description

University of Maryland Global Campus (UMGC Asia) seeks a Program and National Test Center Coordinator at Naval Base Guam, with potential coverage at Andersen AFB and Camp Blaz. The role focuses on on-site academic support, testing services, and community relations for military-connected students.

Responsibilities include customer service, outreach events, and coordination with the Site Lead/Assistant Director, ensuring CRM data integrity and successful class enrollments.