Guam Program & Test Center Lead: Student Services

University of Maryland Global Campus; Guam (MO); Sur place; USD 32 000 - 44 000; Plein temps

Avantages offerts par ce poste

Time off benefits

Health coverage

Tuition remission

Moving allowance

Résumé du poste

University of Maryland Global Campus (UMGC) Asia in Guam seeks a Program and National Test Center Coordinator to provide academic, testing, and customer-service support on site at Naval Base Guam, with coverage at Andersen AFB and Camp Blaz.

You will work with the Site Lead, manage CRM data, coordinate classes and testing, assist with military documentation, and engage with the military community and local partners to advance UMGC programs.

Qualifications

• Bachelor’s Degree from a U.S. regionally accredited institution or foreign degree equivalent.
• Experience in customer service and fast-paced environments.
• Strong written and verbal communication skills.

Responsabilités

• Provide students with superior customer service as an advocate and advisor throughout the academic cycle.
• Promote UMGC services including hybrid classes and testing centers at site(s).
• Manage CRM/data entry and follow-up activities; track enrollments and scheduling.

Connaissances

Customer service

Communication

CRM systems

Formation

Bachelor’s Degree

Outils

Salesforce

PeopleSoft

Description du poste

University of Maryland Global Campus (UMGC) Asia in Guam seeks a Program and National Test Center Coordinator to provide academic, testing, and customer-service support on site at Naval Base Guam, with coverage at Andersen AFB and Camp Blaz.

You will work with the Site Lead, manage CRM data, coordinate classes and testing, assist with military documentation, and engage with the military community and local partners to advance UMGC programs.