On-site People Services & Credentialing Lead

The Momentary; Bentonville (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

The Momentary is seeking a People Services Coordinator to manage credentialing, onboarding, and related administrative processes for faculty, clinical staff, and contractors at AWSOM in Bentonville. This role ensures regulatory compliance and smooth onboarding experiences across departments.

The successful candidate will have strong organizational skills, attention to detail, and experience with credentialing platforms and HRIS, supporting recruitment and retention in a dynamic nonprofit

Qualifications

• Bachelor’s degree or equivalent in healthcare administration, business, or related field required.
• Master’s degree in a related field preferred.
• Certification in credentialing (e.g., CPCS, CPMSM) or HR (e.g., SHRM-CP, PHR), preferred.
• Minimum of 3 years of experience in credentialing, HR operations, medical staff services, or academic healthcare administration.
• Experience with regulatory standards (e.g., LCME, HLC, CMS) and credentialing platforms (e.g., Modio, HireRight, Workday) preferred.
• Proficiency in Microsoft Office Suite, HRIS systems (Workday preferred), document management tools (SharePoint, DocuSign)
• Strong data analysis and reporting skills using Excel or similar tools.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills with high accuracy.

Responsibilities

• Lead the credentialing and recredentialing process for faculty, clinical staff, and contractors, ensuring verification of education, training, licensure, board certification, and professional history.
• Administer credentialing workflows using platforms such as DocuSign, Modio, HireRight, and Workday, ensuring data integrity and timely processing.
• Maintain and enhance credentialing databases and document management systems, implementing process improvements to support operational efficiency and compliance.
• Interpret and apply accreditation standards (LCME, HLC), state and federal regulations, and internal policies to ensure institutional compliance.
• Monitor credentialing and compliance platforms for expirations, sanctions, and renewals, proactively mitigating risk.
• Provide strategic support to the Credentialing Committee, including data analysis, renewal forecasting, and verification of academic credentials.
• Serve as a liaison with external credentialing bodies and clinical partners to facilitate appointments and privileging, ensuring alignment with institutional standards.
• Oversee the Independent Contractor onboarding, mandatory training, and compliance workflow at AWSOM, ensuring all contractual, legal, and operational steps are executed accurately.
• Coordinate cross-functional onboarding activities, including background checks, IT provisioning, and contract execution, in collaboration with appropriate teams.
• Develop and maintain AWSOM contractor onboarding protocols, ensuring consistency, compliance, and positive engagement.
• Serve as the primary point of contact for AWSOM contractor inquiries, resolving issues and providing guidance on institutional policies and procedures.
• Design and manage onboarding programs for new hires, including scheduling, orientation delivery, and compliance training assignments.
• Conduct new hire orientation sessions, providing guidance on institutional policies, benefits, and compliance requirements.
• Monitor and report on training completion across multiple systems, ensuring regulatory and institutional compliance.
• Maintain personnel records across Workday, SharePoint, and other systems, ensuring accuracy and confidentiality.
• Contribute to the development and implementation of People Services programs that support faculty and staff with a focus on retention and compliance.
• Analyze HR data and generate reports to support strategic decision-making and operational planning.

Skills

Organizational skills

Attention to detail

Communication skills

Interpersonal skills

Time management

Data analysis

Education

Bachelor’s degree or equivalent in healthcare admin/business or related field

Master’s degree preferred

Credentialing or HR certifications preferred (CPCS/CPMSM/SHRM-CP/PHR)

Tools

Modio

HireRight

Workday

DocuSign

SharePoint

Microsoft Office Suite

Job description

The Momentary is seeking a People Services Coordinator to manage credentialing, onboarding, and related administrative processes for faculty, clinical staff, and contractors at AWSOM in Bentonville. This role ensures regulatory compliance and smooth onboarding experiences across departments.

The successful candidate will have strong organizational skills, attention to detail, and experience with credentialing platforms and HRIS, supporting recruitment and retention in a dynamic nonprofit