On-Site PC Support Technician — Performance Bonus

Worldwide TechServices; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Additional incentive per call closed

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician in Phoenix, AZ to perform desktop/laptop repair and troubleshooting, engaging directly with clients to resolve issues promptly.

The role emphasizes accurate reporting, adherence to policies, and safe handling of devices. Technical certification or equivalent plus 0–2 years' experience are preferred, with travel to client sites and a valid driver's license expected.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer communication

Travel to client locations

Lifting up to 50 lbs

Own repair toolkit

Education

Technical school certification or equivalent

0-2 years relevant experience

Tools

Repair toolkit

Diagnostic tools

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician in Phoenix, AZ to perform desktop/laptop repair and troubleshooting, engaging directly with clients to resolve issues promptly.

The role emphasizes accurate reporting, adherence to policies, and safe handling of devices. Technical certification or equivalent plus 0–2 years' experience are preferred, with travel to client sites and a valid driver's license expected.