On-site Patient Experience Advocate - Full-Time

Family Health West Employment Opportunities; Fruita (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

403(b) match

Medical plan options

Telemedicine

Dental

Vision

Life Insurance

Disability Insurance

Critical Illness Plan

Cafeteria options

Job summary

Family Health West in Fruita, CO is hiring a Patient Experience Specialist (Full-time) to engage with patients and families, ensuring their needs are heard and addressed.

You will participate in rounds, collaborate with Nursing, Rehab, Social Work and others, and advocate for service excellence while maintaining compassionate communication.

The role requires a High School Diploma (CNA/CPXP preferred) and 1–3 years' related experience; wage starts at $19.50/hour with full benefits.

Qualifications

• High School Diploma or equivalent preferred.
• Certified Nursing Assistant preferred.
• Certification as a Patient Experience Professional (CPXP) preferred; but not required (if interested in obtaining, we'd love to help!).

Responsibilities

• Provides direct engagement and support to patients and families, ensuring individual needs are acknowledged and addressed.
• Communicates effectively and compassionately with patients, families, staff, and leadership.
• Participates in interdisciplinary rounding, patient care conferences (IDT), and daily inpatient huddles as required, to communicate patient feedback, provide input relevant to patient satisfaction, and advocate for resolution of concerns.
• Works with families to coordinate communication and pet visitation needs.
• Responds to staff reported concerns related to patient or visitor behavior.
• Assists with follow-up calls to discharged patients and documents feedback to identify service recovery opportunities.

Skills

Interpersonal communication

Patient engagement

Empathy

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Certified Nursing Assistant (CNA) preferred

CPXP Certification preferred

Job description

Family Health West in Fruita, CO is hiring a Patient Experience Specialist (Full-time) to engage with patients and families, ensuring their needs are heard and addressed.

You will participate in rounds, collaborate with Nursing, Rehab, Social Work and others, and advocate for service excellence while maintaining compassionate communication.

The role requires a High School Diploma (CNA/CPXP preferred) and 1–3 years' related experience; wage starts at $19.50/hour with full benefits.