Patient Experience Champion - On-site, Full-Time

Family-Health-West; Fruita (CO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Employee Assistance Program

403(b) with 4% match

Medical Plan Options

Dental

Vision

Life Insurance

Disability Insurance

Telemedicine

Flex Savings / HRA

Job summary

Family Health West in Fruita, CO seeks a Patient Experience Specialist (Full-time) to engage with patients and families, listen to concerns, and advocate for exceptional care. You will participate in interdisciplinary rounds, coordinate with Nursing, Rehab, Social Work, Transportation, and Dietary to enhance the patient experience, and support service excellence initiatives.

Requirements include a High School diploma, CNA preferred, CPXP certification preferred, and 1–3 years related experience.

Qualifications

• High school diploma or equivalent preferred.
• CNA certification preferred.
• CPXP certification preferred; not required.

Responsibilities

• Provides direct engagement and support to patients and families, ensuring needs are acknowledged and addressed.
• Communicates effectively and compassionately with patients, families, staff, and leadership.
• Participates in interdisciplinary rounding, patient care conferences, and daily inpatient huddles to communicate feedback and advocate for resolution of concerns.
• Collaborates with Nursing, Environmental Services, Rehab, Social Work, Transportation, and Dietary to improve the overall patient experience.
• Maintains daily attendance records of independent activity participation and serves as a backup for follow-up calls to discharged patients.

Education

High School Diploma or equivalent preferred

Certified Nursing Assistant (CNA) preferred

Certification as a Patient Experience Professional (CPXP) preferred

Job description

Family Health West in Fruita, CO seeks a Patient Experience Specialist (Full-time) to engage with patients and families, listen to concerns, and advocate for exceptional care. You will participate in interdisciplinary rounds, coordinate with Nursing, Rehab, Social Work, Transportation, and Dietary to enhance the patient experience, and support service excellence initiatives.

Requirements include a High School diploma, CNA preferred, CPXP certification preferred, and 1–3 years related experience.