On-site Operations Manager

BlueGrace Logistics; Ogden (UT); On-site; USD 70,000 - 95,000; Full time

Job summary

BlueGrace Logistics in Ogden, UT is seeking a Logistics Operations Manager for our Managed Logistics Team. This on-site role delivers frontline service, coordinating LTL and TL shipments, tracking, and documentation to meet customer service levels.

You will partner with operations, carriers, and customers to optimize modes, resolve delays, and identify cost-saving opportunities while building strong relationships and creating standard work instructions.

Qualifications

• LTL and TL experience required.
• Degree in Logistics or related field and/or 1+ years’ experience in logistics, transportation or related field.
• Working knowledge of Microsoft Office Suite.
• Experience with Transportation Management Systems (TMS) preferred.
• Strong communication and collaborative skills.
• Ability to identify process improvements.

Responsibilities

• Answer inquiries from carriers, clients, and customers.
• Mode optimization.
• Investigate and resolve issues submitted by customers, carriers and/or suppliers.
• Act as a liaison between operations, carriers, and customers.
• Daily interaction with internal staff, carriers, and customer personnel.
• Prioritize workload with Operations Manager and Logistics Performance Director.
• Savings identification and cost-improvement opportunities.
• Documentation of issues and creation of standard work instructions.
• Relationship building with customer contacts, carriers and suppliers.

Skills

LTL & TL experience

Microsoft Office

Communication

Collaboration

Problem solving

Education

Degree in Logistics or related field

Tools

TMS (Transportation Management Systems)

Job description

This position is On-site at a Customer Location in Ogden, UT. LTL & TL experience is required.

Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer’s freight from point A to B.

The Logistics Operations Manager services our Managed Logistics customers by providing superior day to day support while leveraging service and industry knowledge to ensure service level commitments meet customer expectations. In this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The LOP must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation.

What does a typical day look like?

• Answering inquiries from carriers, clients, and/or customers
• Mode Optimization
• Investigation and resolution of issues submitted by customers, carriers and/or suppliers
• Acting as a liaison between operations, carriers, and customers
• Daily interaction with internal staff, carriers, and customer personnel is required
• Prioritize workload based on collaboration with Operations Manager and Logistics Performance Director
• Savings identification
• Documentation of issues (carrier, supplier, customer)
• Relationship building with customer contacts, carriers and suppliers
• Creation of standard work instructions (SWI) and process improvement identification
• Practice continuous business improvements by reviewing procedures and work habits; Implement steps to lower cost while increasing performance

What are we seeking?

• LTL & TL experience
• Degree in Logistics or related field and/or 1+ years’ experience in logistics, transportation or related field
• Working knowledge of Microsoft Office Suite
• Experience working with Transportation Management Systems (TMS) is preferred
• Effectively express ideas orally or in writing as required to perform the job and ability to proactively communicate with individuals at all levels
• Work collaboratively with members of his/her team and establish/maintain effective working relationships when dealing with managers, supervisors, or co-workers
• Ability to think outside the box and look for solutions
• Must have a demonstrated ability in process improvement