Logistics Operations Manager - On-site - Ogden, UT

Blue-Grace Logistics LLC; Pleasant View (UT); On-site; USD 52,000 - 78,000; Full time

Job summary

BlueGrace Logistics LLC in Ogden, Utah is seeking a Logistics Operations Manager to provide frontline service, booking, tracking, and documentation to meet service level commitments. This On-site role supports our managed logistics customers, coordinating with carriers and clients to move freight efficiently.

Candidates should have LTL and TL experience, a logistics degree or relevant experience, strong MS Office skills, and familiarity with Transportation Management Systems.

Qualifications

• LTL & TL experience is required.
• Degree in Logistics or related field and/or 1+ years’ experience in logistics or related field.
• Working knowledge of Microsoft Office Suite.
• Experience with Transportation Management Systems (TMS) is preferred.
• Excellent written and verbal communication; able to interact with all levels.
• Collaborative teamwork and relationship-building with customers, carriers and suppliers.
• Strong problem-solving and process-improvement mindset.

Responsibilities

• Answer inquiries from carriers, clients, and customers.
• Mode optimization.
• Investigate and resolve issues submitted by customers, carriers, or suppliers.
• Act as liaison between operations, carriers, and customers.
• Daily interaction with internal staff, carriers, and customer personnel.
• Prioritize workload with Operations Manager and Logistics Performance Director.
• Identify savings opportunities.
• Document issues (carrier, supplier, customer).
• Build relationships with customer contacts, carriers and suppliers.
• Create standard work instructions (SWI) and identify process improvements.
• Continuously review procedures to lower cost and improve performance.

Skills

LTL experience

TL experience

Logistics knowledge

Microsoft Office

TMS experience

Communication

Team collaboration

Problem solving

Education

Degree in Logistics or related field

Tools

Transportation Management System (TMS)

Job description

Job Summary

This position is On-site at a Customer Location in Ogden, UT. LTL & TL experience is required.

Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer’s freight from point A to B.

The Logistics Operations Manager services our Managed Logistics customers by providing superior day to day support while leveraging service and industry knowledge to ensure service level commitments meet customer expectations. In this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The LOP must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation.

What does a typical day look like?

• Answering inquiries from carriers, clients, and/or customers
• Mode Optimization
• Investigation and resolution of issues submitted by customers, carriers and/or suppliers
• Acting as a liaison between operations, carriers, and customers
• Daily interaction with internal staff, carriers, and customer personnel is required
• Prioritize workload based on collaboration with Operations Manager and Logistics Performance Director
• Savings identification
• Documentation of issues (carrier, supplier, customer)
• Relationship building with customer contacts, carriers and suppliers
• Creation of standard work instructions (SWI) and process improvement identification
• Practice continuous business improvements by reviewing procedures and work habits; Implement steps to lower cost while increasing performance

What are we seeking?

• LTL & TL experience
• Degree in Logistics or related field and/or 1+ years’ experience in logistics, transportation or related field
• Working knowledge of Microsoft Office Suite
• Experience working with Transportation Management Systems (TMS) is preferred
• Effectively express ideas orally or in writing as required to perform the job and ability to proactively communicate with individuals at all levels
• Work collaboratively with members of his/her team and establish/maintain effective working relationships when dealing with managers, supervisors, or co-workers
• Ability to think outside the box and look for solutions
• Must have a demonstrated ability in process improvement