On-Site Operations Associate | Guest Experience

Whistle Express Car Wash; Town of Florida (NY); On-site; USD 30,000 - 38,000; Full time

Job summary

Whistle Express Car Wash is seeking an Associate to join our fast-paced, hands-on team. You will guide guests through the wash experience, keep the site running smoothly in the tunnel and at the vacuum station, and be the reason someone's day gets a little better.

No experience is required; a 60-day structured certification program gets you started. You will stay active outdoors in all weather, maintain safety and cleanliness, and support member sign-ups and overall customer experience.

Qualifications

• No prior experience required; 60-day structured certification program starts you.

Responsibilities

• Welcome guests at the Welcome Station and drive sales and membership growth.
• Assist with member sign-ups, changes and account management.
• Follow policies related to pricing and discounts.
• Wash Station Service: operate wash equipment safely and keep area clean.
• Assist with vehicle prep and identify preexisting conditions.
• Communicate with team and management about operational issues.
• Engage customers at Convenience Station and encourage Google reviews.
• Manage member accounts including cancellations and plan changes.
• Stock and organize detail centers; maintain inventory accuracy.
• Empty trash, maintain clean work areas; vacuum station upkeep.
• General site upkeep; opening/closing duties; tunnel cleanliness.
• Prepare towels and materials to support daily operations.

Skills

Customer service

Teamwork

Safety procedures

Job description

Whistle Express Car Wash is seeking an Associate to join our fast-paced, hands-on team. You will guide guests through the wash experience, keep the site running smoothly in the tunnel and at the vacuum station, and be the reason someone's day gets a little better.

No experience is required; a 60-day structured certification program gets you started. You will stay active outdoors in all weather, maintain safety and cleanliness, and support member sign-ups and overall customer experience.