Guest Experience & Operations Associate

Whistle Express Car Wash; Careywood (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Whistle Express Car Wash is seeking an Associate to join a fast-paced site team. You’ll guide guests through the wash experience, run the tunnel and vacuum stations, and keep the lot safe and efficient. The role is physical, outdoors, and requires excellent customer service with a friendly, professional attitude.

No prior experience is required—our 60-day certification program gets you day-one readiness. You’ll learn sales, membership management, and routine site upkeep while contributing to a

Qualifications

• No experience required; a 60-day structured certification program sets you up from day one.
• Willingness to work outdoors in all kinds of weather.

Responsibilities

• Welcome Station and Sales Performance: Provide excellent customer service with a friendly and professional attitude.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Wash Station Service: Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Convenience Station: Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• General Duties: Maintain professional conduct and adhere to uniform standards; perform opening and closing duties; clean and maintain the tunnel for safety and efficiency.
• Prepare towels and other necessary materials to support daily operations.

Skills

Customer service

Sales

Teamwork

Communication

Outdoor work

Problem solving

Job description

Whistle Express Car Wash is seeking an Associate to join a fast-paced site team. You’ll guide guests through the wash experience, run the tunnel and vacuum stations, and keep the lot safe and efficient. The role is physical, outdoors, and requires excellent customer service with a friendly, professional attitude.

No prior experience is required—our 60-day certification program gets you day-one readiness. You’ll learn sales, membership management, and routine site upkeep while contributing to a