On-Site Office Coordinator — Customer Support

Intelligent Green Solutions LLC; New York (NY); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401(k) with company matching

Paid time off (PTO)

Employee referral program

On-site work

Job summary

Intelligent Green Solutions (IGS) seeks a detail-oriented Office Coordinator for the Bainbridge, NY office. This full-time, on-site role starts between 7:00 and 8:00 AM.

You'll be the friendly first point of contact for customers and coordinate with technical support and financing partners. Responsibilities include updating customers on installation progress, managing ERP/CRM data (Odoo, Salesforce, NetSuite), handling mail, and ensuring office operations run smoothly.

Qualifications

• Prior administrative or office experience (required).
• Exceptional attention to detail and strong organizational skills.
• Excellent written and verbal communication skills.
• Comfort working on a computer and learning ERP/CRM software.
• Willingness and ability to learn financing partners’ processes.
• Ability to work on-site in Bainbridge, NY with a start time between 7:00 and 8:00 AM.

Responsibilities

• Serve as a first point of contact for customers: answer calls, emails, and inquiries professionally.
• Keep customers updated throughout the installation process with clear progress.
• Bridge communication between our technical support team and customers during troubleshooting.
• Help customers get pre-qualified with financing partners and support related documentation.
• Maintain accurate customer data in our ERP/CRM (Odoo, Salesforce, NetSuite).
• Scan and manage incoming mail; monitor office needs and supplies.

Skills

Administrative experience

Attention to detail

Strong communication

On-site work

Tools

Odoo

Salesforce

NetSuite

Job description

Intelligent Green Solutions (IGS) seeks a detail-oriented Office Coordinator for the Bainbridge, NY office. This full-time, on-site role starts between 7:00 and 8:00 AM.

You'll be the friendly first point of contact for customers and coordinate with technical support and financing partners. Responsibilities include updating customers on installation progress, managing ERP/CRM data (Odoo, Salesforce, NetSuite), handling mail, and ensuring office operations run smoothly.