On-Site Member Services & Solutions Specialist

UK Credit Union; Ashland (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

UKFCU is hiring a Member Services Representative in Ashland, KY. You will serve as the face of the credit union, handling deposits, withdrawals, loan payments, and member inquiries while educating members on products and services.

Role emphasizes accuracy, compliance, and cross-selling opportunities within a busy retail branch. On-site duties apply with potential for growth and training opportunities.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of customer service or financial transaction experience preferred.
• Strong communication and accuracy with cash handling.

Responsibilities

• Provide account services including deposits, withdrawals, and loan payments.
• Educate members about credit union products and cross-sell services.
• Notarize documents, open deposits, and process loan applications.
• Ensure compliance with regulations and maintain confidentiality.
• Reconcile cash drawers and maintain accurate cash handling procedures.

Skills

Customer Service

Cash Handling

Financial Calculations

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Financial Software

Job description

UKFCU is hiring a Member Services Representative in Ashland, KY. You will serve as the face of the credit union, handling deposits, withdrawals, loan payments, and member inquiries while educating members on products and services.

Role emphasizes accuracy, compliance, and cross-selling opportunities within a busy retail branch. On-site duties apply with potential for growth and training opportunities.