On-Site Manager - Ocala, FL

Priority Dispatch Corp.; Hampton (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Priority Dispatch Corp. is seeking an On-Site Manager to build and maintain strong client relationships while leading night managers and independent contractors. You will drive service quality, coordinate staffing, and monitor account profitability in a fast-paced field environment.

The role requires a Bachelor's degree in accounting or business administration and 1+ years in customer service and management, with a valid driver's license. Occasional travel to client sites is expected.

Qualifications

• Bachelor’s degree in accounting or business administration required.
• 1+ years of Customer Service experience.
• 1+ years of Management experience.
• Driver's License in good standing.

Responsibilities

• Build and maintain strong relationships with clients and serve them.
• Conduct regular quality inspections to ensure services meet contract expectations.
• Lead, coach, and support Night Managers and Independent Contractors.
• Recruit, interview, onboard, and evaluate Independent Contractors as needed.
• Manage a portfolio of commercial accounts and ensure contract compliance.
• Identify opportunities to grow client relationships through additional services.
• Coordinate staffing, equipment, and supply needs across accounts.
• Maintain documentation, quality reports, and operational records.

Skills

Leadership

Relationship-building

Communication

Problem-solving

Highly organized

Independent work

Education

Bachelor’s degree in accounting or business administration

Tools

CRM systems

Job description

**Applicants must reside in Ocala, FL to be considered for this positionOBJECTIVEThe On-Site Manager maintains a positive work atmosphere by behaving and communicating in a manner that will nurture relationships with clients, colleagues, and employees. Professional dress attire is required to City Wide standards. Take ownership of the territory as it is your own business. As a leader in our organization, your job is to identify the needs of the people who you serve and fulfill them.ESSENTIAL FUNCTIONSBuild and maintain strong relationships with clients to ensure exceptional service and long-term retention.Conduct regular quality inspections to ensure all services meet or exceed contract expectations.Resolve client concerns quickly and proactively to maintain customer satisfaction.Lead, coach, and support Night Managers and Independent Contractors to ensure operational excellence.Recruit, interview, onboard, and evaluate Independent Contractors as business needs require.Manage a portfolio of commercial accounts, ensuring contract compliance and service quality.Identify opportunities to grow existing client relationships through additional services and solutions.Coordinate staffing, scheduling, equipment, and supply needs across assigned accounts.Maintain accurate documentation, quality reports, and operational records using CRM and company systems.Partner with Operations, Sales, HR, and Accounting teams to ensure seamless service delivery and account management.Monitor budgets, labor costs, and account performance while maintaining profitability.Travel throughout your assigned territory to visit client locations, conduct inspections, and support field operations.WHAT MAKES YOU SUCCESSFULPassion for delivering exceptional customer service.Strong leadership and relationship-building skills.Excellent communication and problem-solving abilities.Highly organized with the ability to manage multiple priorities.Comfortable working in a fast-paced, field-based environment.Takes ownership, works independently, and thrives on building lasting client partnerships.POSITION REQUIREMENTSBachelor’s degree in accounting or business administration.1+ years of Customer Service Experience.1+ years of Management Experience.Driver's License in Good StandingPHYSICAL DEMANDSThe physical demands are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Examples of physical demands include extended periods working at a desk, phone screening, engaging prospective contractors and employees in sales and client management dialogue, and onsite business development activities.ENVIRONMENTThe work environment the employee will be exposed to potentially includes office, commercials facilities, and conferences/job fairs/conventions.