On-Site Luxury Guest Service Agent

Ted Turner Reserves; Raton (NM); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Housing provided

Elite benefits package

Paid time off and holidays

Job summary

Ted Turner Reserves is seeking a guest service agent for Vermejo Reserve in Raton, NM. You will welcome guests, manage check-in/out, assist with inquiries, and coordinate activities while upholding luxury hospitality standards.

Role requires living on-site at Vermejo HQ and working flexible shifts, including weekends/holidays. Housing is provided and a comprehensive benefits package is offered.

Qualifications

• High school diploma or GED required.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and guest service focus.
• Flexibility to work weekends/holidays.
• Must provide identity and work authorization documentation within three days of hire.

Responsibilities

• Be the first point of contact for guests, ensuring extraordinary service from arrival to departure.
• Assist with check-in/out, luggage, tours, and payments; verify folio accuracy.
• Handle guest inquiries and reservations by phone and in person.
• Coordinate with other departments to meet guest needs and requests.
• Schedule wake-up calls and manage daily status sheets.

Skills

Excellent communication

Interpersonal skills

Flexible shifts

Work authorization documentation

Education

High school diploma or GED

Tools

Hotel management software

Job description

Ted Turner Reserves is seeking a guest service agent for Vermejo Reserve in Raton, NM. You will welcome guests, manage check-in/out, assist with inquiries, and coordinate activities while upholding luxury hospitality standards.

Role requires living on-site at Vermejo HQ and working flexible shifts, including weekends/holidays. Housing is provided and a comprehensive benefits package is offered.