Seasonal Luxury Guest Service Agent

Turner Enterprises, Inc.; New Mexico; On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Employee Assistance Program

Competitive hourly wage

Access to amenities and outdoor advent

Live and work in stunning environment

Paid Sick Leave

Job summary

Turner Enterprises Management, LLC is seeking a friendly Guest Service Agent at Vermejo Reserve in Raton, NM for a seasonal, hourly role. You will be the first contact for guests and ensure a memorable stay from arrival to departure.

This position offers housing and opportunities to upsell amenities within a luxury, environmentally conscious setting. Strong communication and week-end flexibility are highly valued.

Qualifications

• High school diploma or GED required.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.
• Flexibility to work various shifts, including weekends and holidays.
• You’ll need to present documentation establishing identity and work authorization within three days of hire.

Responsibilities

• Greet guests and manage check-in/out with courtesy and accuracy.
• Assist with guest inquiries, requests and reservations by phone and in person.
• Coordinate with departments to fulfill guest needs and promote amenities.
• Schedule wake-up calls and update daily status sheets.
• Prepare and verify guest folios and process payments safely.
• Upsell Reserve amenities, packages, and special offers to enhance revenue.

Skills

Excellent communication

Interpersonal skills

Shift flexibility

Customer service orientation

Attention to detail

Education

High school diploma or GED

Hospitality education

Tools

Hotel management software

Job description

Turner Enterprises Management, LLC is seeking a friendly Guest Service Agent at Vermejo Reserve in Raton, NM for a seasonal, hourly role. You will be the first contact for guests and ensure a memorable stay from arrival to departure.

This position offers housing and opportunities to upsell amenities within a luxury, environmentally conscious setting. Strong communication and week-end flexibility are highly valued.