On‑Site LTL Logistics Operations Manager

BlueGrace Logistics; Troy (MI); Presencial; USD 85.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, Life & LTD/SS

Teladoc 24/7 healthcare

Friday lunches & recognition programs

BG University – 1,800 courses

Presidents Club recognition

Descripción de la vacante

BlueGrace Logistics in Troy, MI is seeking an in-office Operations Manager with strong LTL experience to drive data-driven, detailed operations for customer accounts. This role emphasizes collaboration, strategic thinking, and timely execution in a fast-paced environment.

It is an account-management position with no direct people management. You will manage daily communications between the customer and BG teams, oversee the operations dashboard, identify trends, and deliver weekly and monthly

Formación

• Bachelor's degree in supply chain or related field.
• 5+ years of LTL or FTL experience.
• Experience with big box retail companies.
• Ability to write business reports and correspondence as an industry SME.
• Strong oral communication for presentations to groups.
• Ability to analyze transportation data into clear metrics.
• Experience with ERP/WMS and MS Office.

Responsabilidades

• Daily communication between the customer and BG teams regarding operations.
• Proactively manage the operations dashboard to meet service commitments.
• Identify logistics trends and mitigate risks with the customer.
• Address systemic issues affecting account stability and health.
• Deliver weekly and monthly reviews to the customer.
• Develop and implement account-specific projects with milestones.
• Calculate ROI and communicate project value.
• Perform root cause analysis and lead corrective actions.
• Escalate client issues to upper management and resolve.
• Create presentations and data sheets for account management.
• Coordinate with internal BG departments to keep accounts efficient.

Conocimientos

LTL/FTL experience

Data analysis

Communication skills

Report writing

Presentation skills

Retail industry experience

Customer-facing collaboration

Educación

Bachelor's degree in supply chain

Herramientas

ERP/WMS proficiency

Microsoft Office Suite

Descripción del empleo

BlueGrace Logistics in Troy, MI is seeking an in-office Operations Manager with strong LTL experience to drive data-driven, detailed operations for customer accounts. This role emphasizes collaboration, strategic thinking, and timely execution in a fast-paced environment.

It is an account-management position with no direct people management. You will manage daily communications between the customer and BG teams, oversee the operations dashboard, identify trends, and deliver weekly and monthly