LTL Logistics Ops Manager – Data-Driven & Account-Focused

Blue-Grace Logistics LLC; Troy (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Blue-Grace Logistics LLC is seeking an in-office Operations Manager with strong LTL/FTL experience in Troy, MI. This data-driven, detail-oriented role focuses on customer operations and workflow optimization in a fast-paced setting.

The position manages accounts, not people, and is fully on-site at our Troy office. You will drive strategy, analyze logistics data, deliver weekly and monthly reports, and implement project milestones with cross-functional teams.

Qualifications

• Bachelor's degree in supply chain or related field.
• 5+ years of LTL or FTL experience.
• Experience working with big box retail accounts.
• Strong analytical and reporting skills.
• Excellent written and verbal communication.

Responsibilities

• Daily operations coordination with BG internal teams to support customer operations.
• Proactively manage the operations dashboard ensuring BG meets service commitments.
• Identify logistics trends and work with the customer and enterprise team to mitigate risks and identify improvement opportunities.
• Address systemic issues affecting the stability and health of the customer account, including delays and billing concerns.
• Deliver weekly review and monthly reports to the customer based on their requirements.
• Develop, facilitate and implement account-specific projects with milestones and progress updates.
• Compute ROI and impact for projects and communicate value delivered.
• Perform root cause analysis and drive corrective actions to successful solutions.
• Escalate client critical issues to upper management and coordinate solutions.
• Create presentations, documents and spreadsheets to manage customer accounts and share relevant data.
• Communicate with internal BlueGrace departments to keep the client account functioning efficiently.

Education

Bachelor's degree in supply chain

Tools

ERP/WMS systems

Microsoft Office

Job description

Blue-Grace Logistics LLC is seeking an in-office Operations Manager with strong LTL/FTL experience in Troy, MI. This data-driven, detail-oriented role focuses on customer operations and workflow optimization in a fast-paced setting.

The position manages accounts, not people, and is fully on-site at our Troy office. You will drive strategy, analyze logistics data, deliver weekly and monthly reports, and implement project milestones with cross-functional teams.