On-Site Leasing Consultant — Bilingual + Customer Focus

Paycom - ATS; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Medical Plans

Dental & Vision Insurance

Health Savings Account (HSA)

401(k) with Company Match

Life & Disability Insurance

Vacation Time

Paid Holidays + Floating Holidays

Wellness Programs

Professional Development & Education

Job summary

Strong communication, organization, and time-management skills are essential. Proficiency with Microsoft Office and PM software is expected; bilingual ability is a plus. This is on-site with a focus on inclusive service and high occupancy goals.

Qualifications

• Previous experience in leasing or related field preferred.
• Outstanding customer service and interpersonal communication skills.
• Ability to build rapport, overcome objections, and close leases.
• Strong organizational skills with attention to detail.
• Excellent time management and multitasking abilities.
• Ability to communicate professionally both verbally and in writing.
• High school diploma or GED required; college degree preferred.
• Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel).
• Experience with Yardi, ResMan, On-Site or similar PM software preferred.
• Basic math and financial comprehension skills.
• Bilingual skills are a plus but not required.
• Valid driver’s license, current auto insurance, and reliable transportation required.

Responsibilities

• Greet and engage prospective residents, current residents, and guests in person, by phone, and via electronic communication.
• Conduct community tours and showcase apartment homes and amenities.
• Assist throughout the leasing process from inquiry to move-in and processing applications/leases/renewals.
• Respond to resident questions, concerns, and service requests promptly and professionally.
• Support resident retention through outstanding customer service and community engagement.
• Maintain organized resident files, records, and leasing documentation.
• Inspect community appearance and coordinate with maintenance to uphold standards.
• Assist with marketing initiatives and outreach to support occupancy goals.
• Ensure compliance with Fair Housing regulations and company policies.

Skills

Leasing

Customer service

Interpersonal communication

Organization

Time management

Bilingual

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office (Outlook, Teams, Word, Excel)

Yardi/ResMan/On-Site (property mgmt software)

Job description

Strong communication, organization, and time-management skills are essential. Proficiency with Microsoft Office and PM software is expected; bilingual ability is a plus. This is on-site with a focus on inclusive service and high occupancy goals.