On-Site Lead — Army Personnel Services

Patriot Enterprises LLC; Fort Irwin (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Experience with Army personnel systems, IPPS-A basics, and strong English comprehension are important. A background check and fingerprint check are required prior to access to DEERS/RAPIDS equipment.

Qualifications

• Support service/customer service experience.
• Military background or familiarity preferred.
• Present a professional appearance that is appropriate for the position.
• Possess excellent customer service skills.
• Possess a general understanding and the ability to perform basic tasks associated with Army Personnel Services.
• Be able to pick up new skills quickly.
• Understand and be able to perform basic tasks on Army Personnel Information Systems.
• Speak, read, and comprehend English with the ability to read and understand printed regulations, detailed written orders, operating procedures and materials.
• Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
• Possess Microsoft Office experience specifically Word, PowerPoint and Excel
• Previous Army 42A experience with a general understanding of Army personnel services support
• May require understanding and the ability to use IPPS-A

Responsibilities

• Lead and the location's primary point of contact.
• Provide the PM with metrics and quantitative values for each metric that must be reported
• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools to include Word, Excel and PowerPoint
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the SOP guide.
• These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A, Operations and Maintenance and Training.
• Track and meet required suspense for products, reports, and deliverables
• Recognized problems are referred to others

Skills

Customer service

Military background

Professional appearance

Excellent customer service

Army personnel services

Fast learner

IPPS-A basics

English proficiency

Background check

MS Office

Army 42A experience

IPPS-A familiarity

Tools

IPPS-A

Microsoft Office

Job description

Experience with Army personnel systems, IPPS-A basics, and strong English comprehension are important. A background check and fingerprint check are required prior to access to DEERS/RAPIDS equipment.