On-Site Lead

Patriot Enterprises LLC; Hawaii; On-site; USD 55,000 - 75,000; Full time

Job summary

Patriot Enterprises LLC seeks an experienced team lead to act as the primary contact at the Hawaii location. The role focuses on delivering customer service to Army personnel, families, civilians, and contractors, guiding eligibility determinations, and processing applications for DAV and IPPS-A related workflows.

You will produce required reports using Word, Excel, and PowerPoint, and translate SOPs and guidelines into actionable tasks.

Qualifications

• Support service/customer service experience.
• Military background/familiarity preferred.
• Present a professional appearance that is appropriate for the position.
• Possess excellent customer service skills.
• Possess a general understanding and the ability to perform basic tasks associated with Army Personnel Services.
• Be able to pick up new skills quickly.
• Understand and be able to perform basic tasks on Army Personnel Information Systems.
• Speak, read, and comprehend English with the ability to read and understand printed regulations, detailed written orders, operating procedures and materials.
• Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
• Possess Microsoft Office experience specifically Word, PowerPoint and Excel
• Previous Army 42A experience with a general understanding of Army personnel services support
• May require understanding and the ability to use IPPS-A

Responsibilities

• Team Lead and the location's primary point of contact.
• Provide the PM with metrics and quantitative values for each metric that must be reported.
• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors; assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on MS Office tools (Word, Excel, PowerPoint).
• Selects appropriate methods from procedures or SOPs and may adapt guidelines related to personnel accounting, IPPS-A, Military Personnel Files, and related processes.
• Track and meet required suspense for products, reports, and deliverables.
• Recognize problems and refer them to others.

Skills

Customer service

Military background

Professional appearance

Customer service excellence

Army Personnel Services knowledge

Fast learner

Army Personnel Information Systems

English reading/writing

Background check

MS Office (Word, PowerPoint, Excel)

Army 42A experience

IPPS-A familiarity

Tools

MS Office

Word

PowerPoint

Excel

Job description

DUTIES AND RESPONSIBILITIES:

• Team Lead and the location's primary point of contact.
• Provide the PM with metrics and quantitative values for each metric that must be reported
• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools to include word, Excel and Power Point
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A, Operations and Maintenance and Training.
• Track and meet required suspense for products, reports, and deliverables
• Recognized problems are referred to others

QUALIFICATIONS / EDUCATION / SKILLS:

• Support service/customer service experience
• Military background/familiarity preferred
• Present a professional appearance that is appropriate for the position.
• Possess excellent customer service skills.
• Possess a general understanding and the ability to perform basic tasks associated with Army Personnel Services.
• Be able to pick up new skills quickly.
• Understand and be able to perform basic tasks on Army Personnel Information Systems.
• Speak, read, and comprehend English with the ability to read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.
• Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
• Possess Microsoft Office experience specifically Word, PowerPoint and Excel
• Previous Army 42A experience with a general understanding of Army personnel services support
• May require understanding and the ability to use IPPS-A

MISCELLANEOUS:

• U.S. Citizen required.
• Must pass an extensive background investigation

Our Equal Employment Opportunity Policy:

Patriot Enterprises is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.