On-Site IT & Systems Support Engineer

GoodLeap, LLC; Roseville (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

GoodLeap in Roseville, CA is seeking an IT Support Specialist to join the Employee Technology Enablement team. You will assist level 2 help desk, support hardware/software, and guide staff to productive use of our tools.

You will work across Windows 10, MS Office, Exchange, Active Directory, DNS, and virtual machines, with opportunities to implement improved IT operations and onboard new hires.

Qualifications

• 3–5 years professional experience in IT support.
• Microsoft certifications are desired but not required.
• Strong interpersonal and communication skills with non-technical staff.
• Experience with Windows 10 and MS Office.

Responsibilities

• Provide assistance for items escalated to level 2 help desk support.
• Answer staff questions about all company supported hardware and software.
• Provide creative solutions for difficult, complex ongoing problems.
• Document problems, resolutions, and activities for future reference.
• Identify, analyze, and provide preventative solutions for problematic trends.
• Recommend improvements to IT operations and processes.
• Apply knowledge of enterprise-level, IT best practices.
• Provide technical training and new hire orientations as required.
• Participate in projects, tasks and responsibilities including emergencies and routine after-hours on-call rotation.
• Perform hardware and software installations.
• Maintain inventory by placing orders and tracking hardware and software.
• "Own" IT by having pride in your high-quality work.
• Display absolute integrity and discretion in performing support responsibilities.
• Other duties as assigned.

Skills

Interpersonal skills

Clear communication

Learning new software

Problem solving

Adaptability

Tools

Windows 10

MS Office

Exchange

Active Directory

DNS

Virtual Machines

Office 365

Cisco Meraki

Job description

GoodLeap in Roseville, CA is seeking an IT Support Specialist to join the Employee Technology Enablement team. You will assist level 2 help desk, support hardware/software, and guide staff to productive use of our tools.

You will work across Windows 10, MS Office, Exchange, Active Directory, DNS, and virtual machines, with opportunities to implement improved IT operations and onboard new hires.