On-Site IT Systems Engineer – Imaging & Infra Ops

Iron Mountain; Royersford (Montgomery County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Global connectivity

Inclusive culture

Career growth opportunities

Job summary

Iron Mountain is seeking an on-site IT professional to provide critical site support at the Royersford imaging center, owning day-to-day infrastructure and imaging tool management. You will handle file transfer environments, escalate issues, and onboard new Digital Solutions customers, while collaborating with DevOps and Implementation teams to deliver platform fixes.

The role requires a Bachelor’s degree or 5+ years IT experience, strong Windows and SQL skills, Kofax expertise, and willingness

Qualifications

• Bachelor’s degree or 5+ years IT industry experience.
• Experience with Windows OS and Windows Server environments.
• Hands-on experience deploying and troubleshooting Kofax imaging software.
• Strong on-site technical support and hardware/software installation.
• Foundational networking knowledge and PowerShell scripting experience.
• Project management experience and ability to meet deadlines in a changing environment.
• Excellent written and verbal communication across diverse audiences.
• Willingness to travel up to 15%.

Responsibilities

• Provide Critical Site Support: Deliver on-site support at our Royersford imaging center and provide support for our central imaging and file transfer environments (FISMA/IMGS).
• Manage Infrastructure: Take day-to-day operational ownership of critical hardware and software, including high-speed scanners, imaging tools, and file transfer (delivery) management.
• Drive Maintenance & SLA Adherence: Lead daily maintenance activities to ensure smooth IT operations while keeping systems continuously available to meet project SLAs.
• Handle Escalations & On-Call: Manage the proper daily escalation of technical issues and participate in off-hour on-call support.
• Onboard Customers: Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts.
• Optimize Processes: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence using industry-proven best practices.
• Collaborate Cross-Functionally: Meet with Implementation and DevOps teams to roll out platform fixes and functional enhancements.

Skills

Remote control tools

Windows 10/11

Windows Server 2016

SQL Database

Active Directory

Kofax imaging software

PowerShell scripting

Network fundamentals

Project management

Communication skills

Education

Bachelor’s degree in IT

5+ years IT industry experience

Tools

Kofax imaging software

File transfer tools

Job description

Iron Mountain is seeking an on-site IT professional to provide critical site support at the Royersford imaging center, owning day-to-day infrastructure and imaging tool management. You will handle file transfer environments, escalate issues, and onboard new Digital Solutions customers, while collaborating with DevOps and Implementation teams to deliver platform fixes.

The role requires a Bachelor’s degree or 5+ years IT experience, strong Windows and SQL skills, Kofax expertise, and willingness