On-Site IT Support Specialist – Windows & POS Expert

Careers Opportunities at AVI Foodsystems; Sharon (Mercer County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

401(k) with generous company match

Paid vacations and holidays

Immense training and growth opportunities

Job summary

AVI Foodsystems is seeking a Full-time IT Support Specialist to be based at their Headquarters in Warren, OH. This position is not remote, requiring the specialist to work on-site Monday to Friday during day shifts.

The role involves providing technical support, resolving hardware and software issues for local and remote users, and collaborating with various IT personnel to improve IT services. The ideal candidate should have at least three years in an IT support role and strong customer service skills.

Qualifications

• Demonstrated experience in troubleshooting hardware, software, and network issues.
• Prior customer service experience or training is highly advantageous.
• A minimum of three years in an IT support role within a corporate environment.

Responsibilities

• Provide technical support for over 350 local users and 1,700 remote users.
• Document all issues, troubleshooting steps, and resolutions in real time.
• Prioritize, diagnose, and resolve hardware and software issues.

Skills

Troubleshooting hardware issues

Customer service experience

Communication skills

Education

Equivalent education and training in IT support

Tools

Windows OS

Microsoft Office Suite

Active Directory

Job description

AVI Foodsystems is seeking a Full-time IT Support Specialist to be based at their Headquarters in Warren, OH. This position is not remote, requiring the specialist to work on-site Monday to Friday during day shifts.

The role involves providing technical support, resolving hardware and software issues for local and remote users, and collaborating with various IT personnel to improve IT services. The ideal candidate should have at least three years in an IT support role and strong customer service skills.