IT Support Specialist

Careers Opportunities at AVI Foodsystems; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid vacations and holidays

Immense training and growth

Job summary

AVI Foodsystems is seeking an IT Support Specialist for our Headquarters location in Warren, OH. This on-site role operates Monday through Friday with some on-call duties.

The ideal candidate will support 350 local users and 1,700 remote users, manage hardware/software inventories, and troubleshoot across Windows, AD, and Office applications. We value customer service and clear communication, with opportunities for extensive training and growth.

Qualifications

• Minimum of 1 year experience in an IT support organization or equivalent education with Information Technology focus.
• Strong customer service skills and ability to communicate with both technical and non-technical users.
• Ability to troubleshoot hardware, software, and network issues across multiple platforms.
• Experience with on-site and remote users and prioritizing tickets to resolution.
• Familiarity with ticketing systems and following up on ticket closure.

Responsibilities

• Support 350 local users and 1,700 remote users.
• Track issues and resolutions in the helpdesk ticketing system.
• Maintain inventory of hardware, software and licenses.
• Diagnose and resolve issues with Windows, Office, AD, and related software.
• Support printers, scanners, faxing, and POS systems.
• Collaborate with vendors (Dell, HP, Xerox, Microsoft, Juniper).
• Assist with presentations and setups; aim to resolve on first call.
• Escalate when necessary to specialist IT groups.

Education

IT-focused education

Tools

Active Directory

Windows OS

Microsoft Office

Job description

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be scheduled Monday through Friday with some on-call as needed.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities

• Support 350 local users and 1,700 remote users
• Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
• Maintain accurate inventory of technology assets including hardware, software, and licensing
• Independently review user manuals and identify solutions to complex issues
• Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
• Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
• Support networked multifunction units to include printing, scanning, and faxing
• Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
• Support point of sale (POS) systems
• Follow up on closed tickets to verify satisfactory resolution
• Participate in structured cabling/wiring as required
• Setup and/or assist with technology for presentations
• Endeavor to resolve issues on first call without escalation
• Escalate appropriately to specialty IT groups
• Install and upgrade software on end user computer

Requirements

• Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
• Customer service training and/or experience
• Ability to handle interactions with diplomacy and tact
• Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language
• Minimum of 1 years’ experience in an IT support organization or equivalent education with Information Technology focus
• Excellent interpersonal skills
• Strong verbal and written skills in order to provide effective phone, desk-side, and email support
• Self-motivated to learn and support new and fast-changing technologies on multiple platforms
• Ability to travel up to 15% of scheduled hours, which may include overnight stays
• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE