On-Site IT Support Specialist — Law Firm Concierge

Wilson Elser - Attorneys; Georgia; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical, dental, vision

Job summary

Wilson Elser is hiring an On-Site IT Support Analyst in our Houston office to provide resident technology support for attorneys and staff. The role requires troubleshooting hardware, software, and peripheral issues, and delivering white-glove, concierge-level service in a fast-paced environment.

Candidates should have a minimum of 2 years in technical IT support, 3+ years in ITSM/ITIL environments, strong communication, and relevant certifications (CompTIA A+/Network+/MCDST or HDI).

Qualifications

• Minimum 2 years in technical support for IT hardware, software and peripherals.
• Experience in ITSM/ITIL environments (3+ years).
• Excellent verbal and written communication skills; customer-centric service.
• Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst; ITIL4 preferred.
• Bachelor's degree in CS or related field or equivalent experience.

Responsibilities

• Imaging and deploying computer equipment for onboarding.
• Asset tracking of equipment from departed users.
• Provide on-site video conferencing and AV support.
• Install, configure, and troubleshoot software including Office and DMS.
• Coordinate user requirements with regional teams and IT peers.
• Build relationships with attorneys and staff, delivering concierge-level service.
• Record and manage tickets for hardware/software requests and incidents.
• Adhere to change management processes and participate in special projects.

Skills

Windows 10/11

Office 365

Active Directory

Azure AD

Zoom Rooms

Microsoft Teams

Remote Access

VDI

Telephony

Imaging & BIOS

LAN / SD-WAN

ITSM

ITIL

CompTIA A+

CompTIA Network+

MCDST

HDI Support Center

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Active Directory tooling

Azure AD tooling

Video Conferencing Platforms

Enterprise IT Tools

Job description

Wilson Elser is hiring an On-Site IT Support Analyst in our Houston office to provide resident technology support for attorneys and staff. The role requires troubleshooting hardware, software, and peripheral issues, and delivering white-glove, concierge-level service in a fast-paced environment.

Candidates should have a minimum of 2 years in technical IT support, 3+ years in ITSM/ITIL environments, strong communication, and relevant certifications (CompTIA A+/Network+/MCDST or HDI).