On-Site IT Support Specialist I

Nicolet National Bank; Green Bay (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Paid Holidays

Job summary

Nicolet National Bank is seeking an IT Support Specialist I to maintain and improve technical systems so employees have the technology they need to work effectively. The role emphasizes hands-on support, problem solving, and collaboration within an in-office environment.

The position requires an IT-related degree and strong customer service skills, with duties including hardware/software installation, network support, and ensuring compliant operations across locations in multiple states.

Qualifications

• Pursuing or completed a two-year or four-year degree in Information Technology or related field.
• Strong problem-solving and critical thinking skills.
• Effective communication, including verbal and written skills.
• Good organization, time management and prioritization.
• Proficient troubleshooting abilities and customer service mindset.
• Self-motivated and resourceful with research skills.
• Willingness to travel to different locations.
• Ability to work fully in office.

Responsibilities

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
• Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
• Ensure the smooth operation of hardware systems by coordinating maintenance and repairs for personal computers.
• Installing new software and hardware components.
• Supporting the day-to-day operations of our computer network.

Skills

Problem solving

Effective communication

Organization & time management

Troubleshooting

Customer service

Self-motivated

Travel readiness

In-office work

Education

Two-year or four-year IT degree

Job description

Nicolet National Bank is seeking an IT Support Specialist I to maintain and improve technical systems so employees have the technology they need to work effectively. The role emphasizes hands-on support, problem solving, and collaboration within an in-office environment.

The position requires an IT-related degree and strong customer service skills, with duties including hardware/software installation, network support, and ensuring compliant operations across locations in multiple states.