IT Specialist I

Nicolet National Bank; Green Bay (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Paid Holidays

Job summary

Nicolet National Bank is seeking an IT Support Specialist I to maintain and improve technical systems so employees have the technology they need to work effectively. The role emphasizes hands-on support, problem solving, and collaboration within an in-office environment.

The position requires an IT-related degree and strong customer service skills, with duties including hardware/software installation, network support, and ensuring compliant operations across locations in multiple states.

Qualifications

• Pursuing or completed a two-year or four-year degree in Information Technology or related field.
• Strong problem-solving and critical thinking skills.
• Effective communication, including verbal and written skills.
• Good organization, time management and prioritization.
• Proficient troubleshooting abilities and customer service mindset.
• Self-motivated and resourceful with research skills.
• Willingness to travel to different locations.
• Ability to work fully in office.

Responsibilities

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
• Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
• Ensure the smooth operation of hardware systems by coordinating maintenance and repairs for personal computers.
• Installing new software and hardware components.
• Supporting the day-to-day operations of our computer network.

Skills

Problem solving

Effective communication

Organization & time management

Troubleshooting

Customer service

Self-motivated

Travel readiness

In-office work

Education

Two-year or four-year IT degree

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The IT Support Specialist I position will maintain and improve the technical systems to ensure all employees have the technology they need to complete their work.

As an IT Support Specialist I, you will:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
• Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
• Ensure the smooth operation of hardware systems by coordinating maintenance and repairs for personal computers.
• Installing new software and hardware components.
• Supporting the day-to-day operations of our computer network.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications:

• Pursuing/completed a two year or four-year degree in Information Technology or related field
• Excellent problem-solving and critical thinking skills.
• Effective communication skills, including speaking, writing and active listening.
• Good organization, time management and prioritization.
• Efficient troubleshooting abilities.
• Great customer service and interpersonal skills.
• Self-motivated and resourceful with strong research skills.
• Ability to travel to different locations.
• Ability to work fully in office.
• 401(k) with a company match
• PT0 &11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled