On-Site IT Support Specialist — Exec & Manufacturing

IPG Photonics; Oxford (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with Company matching

Tuition Reimbursement Program

Paid Vacation Time

Job summary

IPG Photonics in Oxford, MA is hiring a dedicated Service Desk Analyst to provide frontline IT support for hardware, software, and end-user issues in a fast-paced manufacturing environment.

This on-site role requires strong Windows, Office, Active Directory and Microsoft 365 experience, plus the ability to prioritize requests and communicate effectively with executives and staff alike.

Qualifications

• 3+ years Microsoft Windows support experience.
• 3+ years Microsoft Office support experience.
• 3+ years Active Directory support experience.
• 3+ years supporting Microsoft 365 environments.
• User management experience in Active Directory and Exchange Servers.
• Strong communication skills.
• SCCM experience a plus.
• Manufacturing environment experience a plus.

Responsibilities

• Support executive team members on their day-to-day support needs with highest urgency.
• Provide on-going IT Support to manufacturing department with their IT needs.
• Participate in off-hour call rotation and travel to remote site for support as needed.
• Perform troubleshooting activities to determine cause and resolution of computer hardware and software
• Assess and take ownership of technical support tickets in the helpdesk ticketing
• Collect information around problem and escalr to higher support tier when needed.
• Perform a daily check for meeting rooms functionality and implement a fix if a fault is identified.
• Image computes to adhere to IPG's standard deployment.

Skills

Windows support

Office support

Active Directory

Microsoft 365

User management in AD/Exchange

Strong communication

SCCM

Manufacturing environment

Tools

SCCM

Exchange Servers

Job description

IPG Photonics in Oxford, MA is hiring a dedicated Service Desk Analyst to provide frontline IT support for hardware, software, and end-user issues in a fast-paced manufacturing environment.

This on-site role requires strong Windows, Office, Active Directory and Microsoft 365 experience, plus the ability to prioritize requests and communicate effectively with executives and staff alike.