IT Support Specialist

IPG Photonics Corporation; Oxford, Northern (MA, KY); Hybrid; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Employee stock purchase plan (ESPP)

Tuition reimbursement

Paid vacation time

Job summary

IPG Photonics Corporation in Oxford, MA is hiring a Service Desk Analyst for a full-time, on-site role. You will support executives and manufacturing IT needs, with occasional remote-site travel and after-hours on-call rotation.

The ideal candidate has 3+ years in Windows/Office/AD/365 environments, and experience supporting executive team members. This role requires strong problem-solving and customer communication skills.

Qualifications

• 3+ years Microsoft Windows support experience.
• 3+ years Microsoft Office support experience.
• 3+ years Active Directory support experience.
• 3+ years supporting Microsoft 365 environments.
• User management experience in AD and Exchange Servers.

Responsibilities

• Support executive team members on day-to-day needs with high urgency.
• Provide ongoing IT support to manufacturing departments.
• Participate in off-hour call rotation; travel to remote sites as needed.
• Troubleshoot hardware and software issues to determine root cause.
• Manage and escalate tickets in the helpdesk system as needed.
• Collect problem information and route to higher tiers when needed.
• Check meeting room functionality daily and fix faults as needed.
• Image computes to IPG’s standard deployment.

Skills

Windows support

Office support

Active Directory

Microsoft 365

AD/Exchange user mgmt

Job description

**This is a FULL-TIME, ON-SITE position located in Oxford, MA, and is not open to relocation**

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics, you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

We are hiring a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.

The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members.

MAIN DUTIES

• Support executive team members on their day-to-day support needs with highest urgency.
• Provide on-going IT Support to manufacturing department with their IT needs.
• Participate in off-hour call rotation and travel to remote site for support as needed.
• Perform troubleshooting activities to determine cause and resolution of computer hardware and software
• Assess and take ownership of technical support tickets in the helpdesk ticketing
• Collect information around problem and elevate to higher support tier when needed.
• Perform a daily check for meeting rooms functionality and implement a fix if a fault is identified.
• Image computes to adhere to IPG’s standard deployment.

Requirements

QUALIFICATIONS

• 3+ years Microsoft Windows support experience
• 3+ years Microsoft Office support experience
• 3+ years Active Directory support experience
• 3+ years supporting Microsoft 365 environments
• User management experience in Active Directory and Exchange Servers.

RESPONSIBLE AREAS

This role is based in Oxford, MA, with flexibility to provide coverage in Marlborough, MA and infrequent travel to Salem, NH as operational needs require.

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Location(s)

50 Old Webster Road, Oxford , Massachusetts 01540 , United States

Employment Type

Non-Exempt

Wage Information

MA: $19.59 - $25.96/hr

US Benefits Information

Pay Range:

The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience.

Other Compensation: Employees in this role are eligible for additional rewards which could include:

• Annual Discretionary Bonus or Sales Bonus as Applicable

Benefits Provided: All Regular* US employees receive:

• Paid vacation time accrued based on years of service

*Prorated for reduced hour schedules

Additional Benefits Offered: IPG also offers access to:

• Medical, dental, and vision insurance plans with options for HSA/FSA
• Dependent Care FSA
• Paid Basic Life and AD&D Insurance
• Short-term and Long-term Disabilityinsurance
• 401(k) plan with Company matching
• Employee Stock Purchase Plan (ESPP)
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Adoption Assistance
• Pet Insurance
• Bright Horizons Backup Care
• Bright Horizons College Coach

*Benefits eligibility may differ by program for reduced hour schedules