On-Site IT Support Engineer — Travel to Client Sites

Xantrion; Boston (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision for you and 가족

401K with company match up to 4%

Certification reimbursement and annual

PTO 17 days per year

Referral bonuses

Job summary

Xantrion is seeking an IT Support Engineer I to provide front-line phone and on-site support to clients in Boston, MA. The role emphasizes timely resolutions, accurate ticketing in ConnectWise, and excellent customer service as part of a people-first approach.

The position requires 3+ years of technical support experience, on-site availability, and a proactive, team-focused attitude. A bachelor’s degree is optional; certifications are a plus. Competitive benefits accompany this on-site role.

Qualifications

• Bachelor’s degree from a four-year university or equivalent experience (not required).
• Technical certificates are a plus.
• Minimum of 3 years of technical support experience required.
• On-site technical support experience preferred.
• Basic diagnostic and analytical skills.
• Basic competency in the use and troubleshooting of MS Office products.
• Experience using Windows 7, 10, and/or Mac OS.

Responsibilities

• Provide front line phone coverage and participate in call center groups.
• Provide on-site assistance to clients within your local geography.
• Provide excellent customer service to Xantrion’s client base.
• Provide technical support for issues related to computer systems, software, and hardware.
• Log and track support requests in ConnectWise.
• Prioritize and/or expand tickets to ensure customer satisfaction.
• Brief customers and management on status of resolutions.
• Work with third party support providers when necessary.
• Follow up with customers to ensure issue resolution.

Skills

Customer service

Communication

Multitasking

Time management

Education

Bachelor’s degree or equivalent experience

Technical certificates a plus

Tools

ConnectWise

MS Office

Job description

Xantrion is seeking an IT Support Engineer I to provide front-line phone and on-site support to clients in Boston, MA. The role emphasizes timely resolutions, accurate ticketing in ConnectWise, and excellent customer service as part of a people-first approach.

The position requires 3+ years of technical support experience, on-site availability, and a proactive, team-focused attitude. A bachelor’s degree is optional; certifications are a plus. Competitive benefits accompany this on-site role.