On‑Site IT Support Engineer — Hardware & Productivity Tools

North Yorkshire Council; Harrogate (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

The North Yorkshire Council seeks a Technology Support Engineer to maintain IT hardware, software, and licensing and provide on-site support across community workplaces. You will resolve incidents, assist with physical IT tasks, and share knowledge to boost productivity tools adoption.

Ideal candidates adapt well to a fast-paced environment, work collaboratively in a mobile team, and drive smooth adoption of evolving technologies for internal customers.

Qualifications

• Implement and maintain IT hardware, software, and licensing to meet targets.
• Provide local, on-site support for internal customers across community workplaces.
• Resolve IT incidents and queries promptly in varied, high-profile situations.
• Share knowledge and upskill colleagues on productivity tools and IT solutions.
• Adapt to a fast-paced environment and make calm decisions under pressure.

Responsibilities

• Implement and maintain IT hardware, software, and licensing to meet agreed targets.
• Provide local, on-site support for internal customers across community workplaces.
• Resolve IT incidents and queries promptly in varied, high-profile situations.
• Assist with physical tasks, such as moving IT hardware and setting up office spaces.
• Share knowledge and upskill colleagues on productivity tools and IT solutions.
• Adapt to a fast-paced environment, making calm and measured decisions under pressure.
• Work flexibly and collaboratively within a mobile team, demonstrating self-motivation and teamwork.
• Support customers through evolving technology landscapes, ensuring smooth adoption of new tools and systems.

Job description

The North Yorkshire Council seeks a Technology Support Engineer to maintain IT hardware, software, and licensing and provide on-site support across community workplaces. You will resolve incidents, assist with physical IT tasks, and share knowledge to boost productivity tools adoption.

Ideal candidates adapt well to a fast-paced environment, work collaboratively in a mobile team, and drive smooth adoption of evolving technologies for internal customers.