IT Support Specialist

Cognizant; Orange (CA); On-site; USD 79,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus Paid Time Off

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an IT Support Specialist to deliver end-user support and ensure stable IT services at the Orange, CA site. You will troubleshoot hardware, software, OS, and application issues while supporting EUC, Microsoft 365, and endpoint devices.

The role requires 7+ years in IT support and a strong ITIL background, with an onsite work model in Orange, CA. Competitive salary and incentive eligibility are provided.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline preferred.
• 7+ years of experience in IT Support, Desktop Support, Service Desk, EUC Support, or Workplace Technology roles.
• Experience supporting enterprise Microsoft environments and ITIL-driven operations.

Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, and mobile devices.
• Diagnose and resolve hardware, software, OS, and application incidents; troubleshoot MS Office and enterprise apps.
• Support Microsoft 365 technologies including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.

Skills

End User Support

ITIL Processes

Customer Service

Problem Solving

Education

Bachelor's Degree in IT/CS/Engineering

Tools

Microsoft Intune

SCCM/MECM

Office 365

Job description

Job Title: IT Support Specialist

Job Location: Onsite - Orange, CA, USA

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

Role Overview

The IT Support Specialist is responsible for delivering exceptional end-user support and ensuring the stable operation of IT services across the organization. This role serves as the primary point of contact for technical incidents, service requests, and workplace technology support. The successful candidate will troubleshoot hardware, software, operating system, network, and application issues while supporting End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.

Salary and Other Compensation:

The annual salary for this position is between $79,000 to $85,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

End User Support

• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, mobile devices, conferencing systems, and other IT peripherals.
• Diagnose and resolve hardware, software, operating system, and application-related incidents.
• Install, configure, and maintain Windows 10 and Windows 11 operating systems.
• Troubleshoot Microsoft Office applications and other standard enterprise software.
• Support Microsoft 365 technologies including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Provide assistance for collaboration platforms, video conferencing solutions, and meeting room technologies.
• Deliver exceptional customer service while ensuring a positive end-user experience.
• Escalate complex incidents to appropriate support teams and follow through to resolution.

Incident & Service Request Management

• Manage incidents and service requests in accordance with ITIL-based service management processes.
• Ensure timely resolution of tickets while meeting established Service Level Agreements (SLAs).
• Perform root cause analysis for recurring technical issues and recommend corrective actions.
• Maintain accurate ticket documentation, status updates, and resolution details.
• Participate in problem management activities to improve service quality and reduce recurring issues.

Endpoint Management & Device Support

• Deploy, configure, maintain, and troubleshoot desktops, laptops, tablets, and mobile devices.
• Perform device imaging, operating system deployments, software installations, upgrades, and patch management activities.
• Support endpoint management solutions including Microsoft Intune, SCCM/MECM, and remote support tools.
• Manage user account provisioning and device assignments.
• Ensure endpoint security and compliance standards are maintained.
• Track hardware assets and maintain accurate inventory records and asset lifecycle documentation.

Infrastructure & Technical Support

• Provide hands-and-feet support for server, network, security, and infrastructure teams.
• Assist with troubleshooting network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP-related problems.
• Support local infrastructure activities including rack installations, cabling, hardware replacements, and equipment moves.
• Assist with datacenter and communication room operations where required.
• Coordinate with third-party vendors and service providers to resolve hardware and software incidents.
• Support technology refresh, workplace modernization, and infrastructure upgrade initiatives.

Documentation & Process Improvement

• Create and maintain technical documentation, knowledge articles, support procedures, and operational runbooks.
• Document troubleshooting guides and standard operating procedures.
• Contribute to continuous service improvement initiatives and process optimization efforts.
• Participate in operational reviews and provide recommendations to improve end-user support services.

What you’ll need to succeed (required skills)

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline preferred.
• 7+ years of experience in IT Support, Desktop Support, Service Desk, EUC Support, or Workplace Technology roles.
• Experience supporting enterprise Microsoft environments.
• Familiarity with IT asset management and inventory control processes.
• Experience working within an ITIL-driven support organization.
• Relevant certifications are highly desirable:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Fundamentals
  • Microsoft Endpoint Administrator Associate
  • ITIL Foundation Certification

Required Technical Skills

Operating Systems & Endpoint Management

• Windows 10 and Windows 11 Administration
• Device Imaging and Deployment
• SCCM / MECM Administration
• Microsoft Intune
• Endpoint Lifecycle Management

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Orange, CA, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.