On-Site IT Operations Lead, 24/7 Facility Buildout

Fanatics Inc.; Tigard (OR); On-site; USD 120,000 - 180,000; Full time

Job summary

Fanatics Inc. is seeking a Senior IT Operations Lead to serve as the site IT leader for the Tigard/Tualatin footprint in OR, supporting a 200-person operation and the build-out of a new 144,000 sq ft facility.

This hands-on role requires collaboration with network and infrastructure teams, vendors, and site leadership. The position focuses on delivering uptime, infrastructure readiness, and compliant IT operations across both Tigard and Tualatin sites, including change management and asset

Qualifications

• 7+ years of progressive IT operations experience, including hands-on infrastructure and end-user support.
• Experience supporting a facility build-out or major site infrastructure deployment.
• Strong working knowledge of enterprise networking, systems administration, and endpoint management.
• Experience supporting a mid-to-large scale (150+ person) operational site, ideally in warehouse, logistics, or industrial environment.
• Ability to work independently with minimal oversight while collaborating effectively across teams, and to prioritize competing demands in a fast-moving environment.
• Strong vendor and contractor management skills.
• Excellent communication skills, with the ability to translate technical issues for non-technical operations stakeholders.

Responsibilities

• Serve as the on-site IT lead for the build-out of the new 144,000 sq ft Tualatin facility, from infrastructure design input through go-live, in close partnership with network and infrastructure engineering teams.
• Coordinate network, cabling, wireless, and endpoint infrastructure installation with contractors, vendors, and internal engineering teams.
• Help drive IT readiness milestones against the facility's overall construction and move-in timeline.
• Flag and help resolve infrastructure gaps or delays before they affect occupancy or operations start dates.
• Act as the primary IT point of contact for a 200-person operation across Tigard and Tualatin sites.
• Support a 24/7 operational facility, helping coordinate coverage and partnering with vendors and internal teams on after-hours and off-shift issues.
• Provide hands-on desktop, network, and systems support, troubleshooting issues directly and partnering with other teams as needed.
• Help maintain uptime and performance of local network, server, and endpoint infrastructure.
• Manage local IT asset inventory, procurement coordination, and lifecycle replacement.
• Support site-level compliance with security, access control, and IT policy standards.
• Build and maintain relationships with site operations leadership to align IT support with business needs.
• Serve as the on-the-ground IT stakeholder for change management, coordinating planned changes with site operations, internal Infrastructure and Networking teams, and vendor teams to minimize disruption.
• Help establish and continuously improve local IT support processes, documentation, and escalation paths.
• Provide input to broader IT Operations leadership on site-specific staffing, tooling, and infrastructure needs.
• Manage vendor and contractor relationships specific to the site.

Skills

IT operations

End-user support

Infrastructure design

Networking

Systems administration

Endpoint management

Vendor management

Site IT leadership

Tools

ServiceNow

Jira

Job description

Fanatics Inc. is seeking a Senior IT Operations Lead to serve as the site IT leader for the Tigard/Tualatin footprint in OR, supporting a 200-person operation and the build-out of a new 144,000 sq ft facility.

This hands-on role requires collaboration with network and infrastructure teams, vendors, and site leadership. The position focuses on delivering uptime, infrastructure readiness, and compliant IT operations across both Tigard and Tualatin sites, including change management and asset