On-Site IT Manager — SaaS & Infrastructure Lead (DC)

Freethink; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Wellness program

Job summary

Big Think is seeking an IT Manager to lead on-site IT operations for our Washington, DC office. The role includes managing the help desk, onboarding/offboarding, admin of SaaS apps, and overseeing hardware lifecycle for a 100+ distributed workforce.

The ideal candidate has 5 years of IT experience, strong macOS/Windows (Linux a plus), and familiarity with networking, AWS, and PostgreSQL support. This position requires in-person work in DC.

Qualifications

• 5 years of IT experience.
• On-site in Washington, DC office Mon-Fri 9:00am-6:00pm ET.
• Proficient in macOS and Windows; Linux is a plus.

Responsibilities

• Serve as primary IT support contact for 100+ staff.
• Oversee onboarding/offboarding, provisioning, and asset tracking.
• Administer SaaS apps (Slack, Google Workspace, Adobe, ClickUp).
• Manage media asset infrastructure, on‑prem storage, and network gear.
• Maintain IT asset inventory and up-to-date OS/software.
• Administer MDM and Apple Business Manager with accounts federated to Google Workspace.
• Administer Munki and Autopkg; CrowdStrike across fleet.
• Manage OS/software updates for issued computers.
• Oversee setup, backup, and archiving of shared PostgreSQL databases for workstations.
• Make strategic hardware deployment and lifecycle decisions.

Skills

Attention to detail

Project management

Communication

Learning mindset

Tools

macOS

Windows

Linux

zsh

bash

vim

PowerShell

ssh

rsync

AWS

PostgreSQL

Job description

Big Think is seeking an IT Manager to lead on-site IT operations for our Washington, DC office. The role includes managing the help desk, onboarding/offboarding, admin of SaaS apps, and overseeing hardware lifecycle for a 100+ distributed workforce.

The ideal candidate has 5 years of IT experience, strong macOS/Windows (Linux a plus), and familiarity with networking, AWS, and PostgreSQL support. This position requires in-person work in DC.