On-Site IT Helpdesk Technician - Casino Tech Support

Four Winds Casinos Career Site; New Buffalo (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Four Winds Casino New Buffalo is seeking an on-site Helpdesk Technician to provide initial technical assistance via phone or email for enterprise users and escalate issues as needed. The role requires a technical degree and 1–2 years related experience, with strong communication and computer literacy.

You will install software, manage security and access rights, and coordinate IT workflow to support casino operations. A Level 2 Gaming License is required for this position.

Qualifications

• Technical degree in computer science or related area, 1–2 years related experience and/or training or equivalent education/experience.
• Must possess effective communication skills and be computer-literate with superior programming and usage skills.

Responsibilities

• Provides initial technical assistance via telephone or email for break/fix resolution or escalation to IT support staff.
• Installs software, maintains security levels and access rights.
• Ensures quality of systems operations by communicating with users and providing direction as needed.

Skills

Effective communication

Computer literacy

Programming skills

Education

Technical degree in computer science

Job description

Four Winds Casino New Buffalo is seeking an on-site Helpdesk Technician to provide initial technical assistance via phone or email for enterprise users and escalate issues as needed. The role requires a technical degree and 1–2 years related experience, with strong communication and computer literacy.

You will install software, manage security and access rights, and coordinate IT workflow to support casino operations. A Level 2 Gaming License is required for this position.