In-Office IT Support & Helpdesk Specialist

Universal Mental Health Services; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Universal MH/DD/SAS is seeking an IT Helpdesk Assistant in our Raleigh office. The role provides first-line on-site and phone support, account creation, data maintenance, and routine IT tasks.

You will handle Office365 and SharePoint activities, ensure data confidentiality, and assist with inventories and IT projects in a busy customer-facing environment. The position requires a high school diploma and at least two years of helpdesk experience; Associate degrees or certifications are preferred.

Qualifications

• High school diploma required; associate degree or certifications preferred.
• Two years of helpdesk experience preferred.
• Experience with Microsoft Intune/Entra is a plus.

Responsibilities

• Provide first-line on-site and phone support for IT across the agency.
• Create user accounts and maintain data for applications.
• Maintain technology, install new systems, ensure data confidentiality and integrity.
• Assist IT admin tasks with inventory, Office365, SharePoint, and projects.

Skills

Helpdesk support

Customer service

IT problem solving

Education

High school diploma

Associate degree or certifications preferred

Tools

Office 365

SharePoint

Intune/Entra

Job description

Universal MH/DD/SAS is seeking an IT Helpdesk Assistant in our Raleigh office. The role provides first-line on-site and phone support, account creation, data maintenance, and routine IT tasks.

You will handle Office365 and SharePoint activities, ensure data confidentiality, and assist with inventories and IT projects in a busy customer-facing environment. The position requires a high school diploma and at least two years of helpdesk experience; Associate degrees or certifications are preferred.