On-Site IT Help Desk Technician – Silver Spring

Select Source Solutions; Greenbelt (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Select Source Solutions in Maryland seeks an on-site Help Desk Technician to deliver first-level IT support for end users in Silver Spring. You will handle in-person, phone, email, and ticketing system requests, troubleshoot common hardware/software issues, and document actions for escalation when needed.

The role emphasizes strong customer service, clear communication, and teamwork, with responsibilities spanning OS and application support, basic network issues, and routine backups.

Qualifications

• This role requires an Associate’s degree or equivalent experience in IT or related field.
• 1–2 years of help desk/desktop support or similar customer-service IT experience.
• Hands-on troubleshooting of desktop/laptop hardware, OS, software, and peripherals.
• Basic understanding of network connectivity, VPN, and wireless troubleshooting.
• Strong customer-service and interpersonal skills.
• Detail-oriented with organized troubleshooting and documentation.
• Ability to explain technical information clearly to users with varying knowledge.
• On-site work in Silver Spring, Maryland and the ability to obtain a U.S. Government security clearance.

Responsibilities

• Respond to help desk requests in person, by phone, email, or ticketing system.
• Troubleshoot and resolve first-level hardware, software, network, and peripheral issues.
• Support desktops, laptops, printers, OS, applications, and other end-user tech.
• Install, update, configure, and troubleshoot software and operating systems.
• Provide basic network troubleshooting including VPN and wireless.
• Document support requests, steps, resolutions, and escalations in the ticketing system.
• Escalate complex issues to senior staff when needed.
• Use documentation and tools to identify and resolve problems.
• Assist with system backups/restores as needed.
• Prepare and deploy computer equipment for end users.
• Identify recurring issues and communicate trends to the team.
• Provide patient, professional user support across knowledge levels.
• Occasionally support after-hours maintenance or emergencies.
• Perform other related IT support duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Teamwork

Education

Associate's degree in IT/CS

Tools

Help desk ticketing system

Job description

Select Source Solutions in Maryland seeks an on-site Help Desk Technician to deliver first-level IT support for end users in Silver Spring. You will handle in-person, phone, email, and ticketing system requests, troubleshoot common hardware/software issues, and document actions for escalation when needed.

The role emphasizes strong customer service, clear communication, and teamwork, with responsibilities spanning OS and application support, basic network issues, and routine backups.