Help Desk Technician

Crown; New Bremen (OH); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental/Vision benefits

401K retirement plan

Life and disability insurance

Paid parental leave

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Crown Equipment Corporation in New Bremen, OH is seeking an on-site IT Help Desk specialist to provide first-line support for computer hardware and software. You will troubleshoot end-user issues, install peripherals, and assist with network access and file shares.

Responsibilities include configuring PCs, laptops, printers, and data devices; supporting Windows 11, Windows Embedded, and Linux; and coordinating with remote admins to maintain system uptime.

Qualifications

• High school diploma or equivalent required.
• 1–2 years' experience with PC operating systems and business apps preferred.
• Good communication and interpersonal skills.
• Knowledge of Windows 11, Wyse Thin OS, SCCM, Outlook, and Active Directory preferred.

Responsibilities

• Provide basic technical support for computer software and hardware issues using established processes.
• Identify and resolve software applications and business processes; troubleshoot hardware.
• Install, configure, and verify operation of PCs, data collection devices, monitors, and printers.
• Provide technical support for machines running Windows, Windows Embedded, Linux, to connect to network and file shares.
• Assist on-site as a liaison for remote network and server administrators.

Skills

Good communication

Driver's license

Troubleshooting

Teamwork

Education

High school diploma or equivalent

Tools

Windows 11

Wyse Thin OS

Microsoft SCCM

Outlook

Active Directory

Linux basics

Job description

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Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Posting External

Primary Responsibilities

• Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.
• Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
• Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
• Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
• Provide on-site eyes and hands for remote network and server administrators.

Qualifications

• High school diploma or equivalent is required.
• One to two years of experience with PC operating systems and business application software systems is preferred.
• Must have good communication and interpersonal skills.
• Knowledge of Windows 11, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory preferred.
• Must have a valid driver’s license.

This is an on-site position at the New Bremen, OH location.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment: Help Desk, Information Technology, Embedded, Technical Support, Maintenance, Technology, Manufacturing