Help Desk Technician

Talentify; New Bremen (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking an on-site IT support specialist to handle basic software/hardware issues and help maintain manufacturing systems at our New Bremen, OH facility.

The role requires a high school diploma with 1–2 years of PC OS experience, strong communication, and a valid driver’s license. You will install/verify devices and assist network administrators on-site.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of experience with PC operating systems and business application software is preferred.
• Must have good communication and interpersonal skills.

Responsibilities

• Provide basic technical support for computer software and hardware issues using established processes and procedures.
• Identify and resolve software applications and business processes, troubleshoot and repair hardware.
• Install, configure, and verify operation of PCs, data collection devices, monitors, and printers.
• Provide technical support for manufacturing machines running Windows, Windows Embedded, Linux, etc., to connect to a network and Windows file share.
• Provide on-site support as needed for remote network and server administrators.

Skills

Communication skills

Interpersonal skills

Driver's license

Education

High school diploma or equivalent

Tools

Windows 11

Wyse Thin OS

Microsoft SCCM

Outlook

Active Directory

Job description

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Posting External

Primary Responsibilities

• Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.
• Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
• Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
• Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
• Provide on-site eyes and hands for remote network and server administrators.

Qualifications

• High school diploma or equivalent is required.
• One to two years of experience with PC operating systems and business application software systems is preferred.
• Must have good communication and interpersonal skills.
• Knowledge of Windows 11, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory preferred.
• Must have a valid driver’s license.

This is an on-site position at the New Bremen, OH location.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees.

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement
• much more

EOE Veterans/Disabilities