On-Site IT Field Technician: Break-Fix & Client Support

Gr8ttek, LLC; Carson City (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Pay per call

Dell/Lenovo certification training

Job summary

Gr8ttek LLC is seeking a Field Specialist to join the Infrastructure Delivery team in Carson City, NV. You will perform hardware-focused break-fix services on client products and respond to service calls with professional communication and customer service.

The role requires technical certification or equivalent and 1–2 years of relevant experience, with the ability to lift equipment up to 50 lbs and travel to client locations. Dell/Lenovo training is provided.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move various computer equipment up to 50 lbs.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.

Responsibilities

• Providing customer break‑fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Troubleshooting

Hardware repair

Customer service

Communication

Field service

Education

Technical school certification

1-2 years experience

Tools

Basic repair toolkit

Job description

Gr8ttek LLC is seeking a Field Specialist to join the Infrastructure Delivery team in Carson City, NV. You will perform hardware-focused break-fix services on client products and respond to service calls with professional communication and customer service.

The role requires technical certification or equivalent and 1–2 years of relevant experience, with the ability to lift equipment up to 50 lbs and travel to client locations. Dell/Lenovo training is provided.