IT Field Support Technician_Carson City

Gr8ttek, LLC; Carson City (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Pay per call

Dell/Lenovo certification training

Job summary

Gr8ttek LLC is seeking a Field Specialist to join the Infrastructure Delivery team in Carson City, NV. You will perform hardware-focused break-fix services on client products and respond to service calls with professional communication and customer service.

The role requires technical certification or equivalent and 1–2 years of relevant experience, with the ability to lift equipment up to 50 lbs and travel to client locations. Dell/Lenovo training is provided.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move various computer equipment up to 50 lbs.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.

Responsibilities

• Providing customer break‑fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Troubleshooting

Hardware repair

Customer service

Communication

Field service

Education

Technical school certification

1-2 years experience

Tools

Basic repair toolkit

Job description

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware-focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. The position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call / $5 per call per diem
• Dell/Lenovo paid certification training

Responsibilities

• Providing customer break‑fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance. Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit